F&B Supervisor - Greek Restaurant

Mandarin Oriental Downtown, Dubai is looking for an F&B Supervisor to join our Greek Restaurant team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Service section of our Greek Restaurant in Dubai, the F&B Supervisor, oversees all operational aspects of the shift, ensuring service excellence, upholding the highest standards, and delighting each guest. You will mentor and lead a dedicated team, embody our brand values, and act as an ambassador for both the restaurant and the hotel. F&B Supervisor reports to the F&B Assistant Manager

As a Food and Beverage Supervisor, you will be responsible for the following duties:

• Lead Service Operations - Supervise daily outlet operations, monitor service standards, food quality, and guest satisfaction and ensure smooth, efficient, and seamless service.
• Guest Engagement and VIP Attention - Warmly welcome guests, proactively respond to inquiries, and personally follow through on VIP arrangements to create MOwow moments.
• Team Development and Training - Train, coach, and mentor staff on menu knowledge, service techniques, and hotel policies; identify learning needs and support ongoing colleague development.
• Quality and Compliance Management - Uphold and comply with all health, food safety, and hygiene standards in line with hotel policies, HACCP requirements, including those mandated by UAE Municipality; conduct regular inspections and maintain a clean, safe, and organized environment.
• Point-of-Sale Oversight - Support the team by regularly auditing POS accuracy, menu presentation, and ensuring up-to-date, pristine menu materials.
• Continuous Improvement - Gather guest feedback, comment cards, and incident reports;
  
  

As a Food and Beverage Supervisor, we expect from you:

• High school diploma or equivalent; Degree or Higher National Diploma in Hospitality/Hotel/Business Management is an advantage.
• Minimum 2 years’ supervisory experience in a high-volume, 5-star hotel or luxury restaurant environment
• Strong understanding of Greek cuisine concepts and ability to train team members effectively
• Effective communication skills in English (verbal & written); knowledge of additional languages is a plus.
• Proven leadership, coaching, and conflict-resolution abilities
• Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced setting
• Flexibility to work varied shifts, including evenings, weekends, and holidays
  
  

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.
  
  

We’re Fans. Are you?