Field Coach Trainer

About The Job

The Field Coach Trainer acts as the in-store learning ambassador, bringing the Art of Selling and Dare to Delight principles to life every day. Through hands-on coaching, real-time observation, and continuous follow-up, the role develops our Client Advisors and Team Managers to deliver extraordinary experiences and strengthen the culture of excellence that defines our Maison. Your role is to partner with store teams to deliver the learning path, enable retail teams to enhance client experience and develop skills to engage our clients.

Job responsibilities

1. On-Floor Coaching and securing optimal Client experience:

• Lead a culture of in-store coaching. You will observe interactions with clients on the floor, and you will coach team members to draw out their own solutions to improve.
• Deliver daily floor coaching focused on selling behaviors, storytelling, and service rituals that reflect the Art of Selling and Dare to Delight mindset and our Maison’s heritage.
• Observe Client Advisors during live client interactions, providing instant feedback that reinforces best practices and reinforces floor leadership.
• Coach Store Managers and Team Managers on floor leadership presence, motivation, and client flow management.
• Reinforce the 6 KPIs through active coaching and feedback. 2. Learning Delivery & Reinforcement:
• Facilitate interactive workshops and micro-sessions in-store and during cluster visits to embed key learning content.
• Bring to life global programs (e.g., Art of Selling Refresh, Service Excellence, Leadership Essentials) with local context and examples.
• Partner with the Retail Learning Team to launch, monitor, and reinforce training activation plans across stores. 3. Performance & Client Experience Enablement:
• Support stores during key commercial or experiential moments (pop-ups, VIC events, activations).
• Ensure coaching is linked to business priorities and D2D results, turning insights into measurable actions. 4. Talent Development:
• Facilitate and ensure consistent on-boarding of new employees, in collaboration with HR.
• Identify emerging top performers and provide ongoing coaching to strengthen their leadership and service impact. 5. Collaboration & Alignment:
• Act as the link between stores and Retail Learning, ensuring consistency of learning quality and alignment with the regional roadmap.
• Partner closely with Learning Manager and Store Managers to align coaching focus with people and business needs.
• Share success stories, learning insights, and best practices during cluster and retail meetings. 6. Learning Impact & Continuous Improvement:
• Track coaching sessions, observations, and behavioral shifts using established follow-up tools.
• Collect feedback from participants and leaders to measure impact on client experience and business KPIs.
• Continuously evolve coaching practices to stay relevant, inspirational, and true to the Louis Vuitton spirit.
  
  

Profile

• Previous experience as a Manager/Supervisor in a luxury retail environment is required.
• Presentation skills and expert in using all Microsoft office tools: Word, PowerPoint, Excel.
• You are an active listener who is curious and empathetic.
• Proven ability to inspire and influence others through presence, empathy, and communication.
• Energetic facilitator, comfortable leading on-the-floor and group learning sessions.
• Curious, adaptable, and passionate about developing people through authentic, real-time coaching.
  
  

Reference LVM30198