Field Service Engineer

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Position Summary

The purpose of this position is to perform and provide counsel on expert emergency, maintenance, testing, engineering, programming, designing, and start-up technical support across any type of electrical or mechanical equipment, systems, and subsystems (including software where applicable) from simple to moderately complex in nature. Performs or provides counsel on diagnosing and repairing equipment and systems (both hardware and software) beyond the capability of other Service technicians.

Duties & Main Accountabilities

• Service and maintenance of Honeywell and third party equipment for BMS, Fire, CCTV and Access Control System (as per trade expertise) and carry out the programming work of Honeywell HBS - HVAC controllers BMS, Fire Panels, Access Control Panels.
• Install EBI, prepare graphics and necessary programming works as per specifications, support FSS or FSL for project cost and progress reporting and have Good Knowledge on the service culture, should knowledge about SLA, PPM, Break down call etc.
• Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients. Analyze backward completion of the projects with difficulties/mistakes met and make necessary suggestion for organization tuning accordingly.
• Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader whilst following the Honeywell SOPs, HSE and quality systems while delivering the periodic maintenance services as well as the execution of spot services and SLJs.
• System upgrades, augmentation, modifications, and maintenance services: (Installation/configuration/implementation/commissioning/maintenance support) of Honeywell’s HBS offerings and internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
• Diagnosis, troubleshooting, Maintenance, and escalation for rectification of issues for timely closure of service requests. Quality of delivery: Deliver promptly against service request, respecting agreed timing and ensure timely closure and tracking. Deliver on Customer Satisfaction, process up-time and system performance metrics.
• Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader.
  
  

Qualifications

• Four year degree / 3 years Diploma in engineering.
• 4 – 6 years’ experience servicing BMS, Fire, Security or access systems.
• Honeywell and Industry based advanced programming skills
• Excellent Honeywell product knowledge and knowledge of Network and IOT will be an advantage.
  
  

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Additional Information

• JOB ID: HRD244597
• Category: Customer Experience
• Location: Plot No. J – 05 Honeywell Building,Masdar,ABU DHABI,121000,United Arab Emirates
• Nonexempt