Field Service Engineer - FHT - Bakery - Middle East
GEA Group
Date: 13 hours ago
City: Dubai
Contract type: Full time
Responsibilities / Tasks
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- Perform installation, commissioning, maintenance, and repair of GEA Bakery equipment at customer sites across the Middle East.
- Ensure mechanical and basic electrical troubleshooting of bakery processing machinery such as dough dividers, mixers, ovens, and related systems.
- Coordinate with customers and internal teams for project execution and equipment start-up.
- Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
- Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
- Provide timely technical support and training to customers on proper equipment usage and best practices.
- Identify spare part needs and support customers with spare parts recommendations and follow-up.
- Ensure compliance with Health, Safety, and Environment (HSE) standards at all times during on-site visits.
- Support claims handling and warranty assessments where required.
- Promote GEA's digital tools and remote service offerings to enhance customer experience and operational efficiency.
- Maintain proactive communication with customers to ensure satisfaction and service continuity.
- Identify upselling opportunities in spare parts and services.
- Flexibility to travel extensively across the region, sometimes on short notice.
- Participate actively in the implementation of DIGITALIZATION drive by the company.
- Report to Director Service FHT.
- Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering.
- 2–5 years of hands-on field service experience, preferably in the Bakery, Food Processing, or FMCG sectors.
- Prior experience with GEA or similar industrial bakery equipment is a strong advantage.
- Sound understanding of mechanical systems; basic knowledge of automation and electrical systems is beneficial.
- Excellent troubleshooting, communication, and customer service skills.
- Fluent in English; Arabic is an added advantage.
Then please click apply above to access our guided application process.
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