Field Software Service Engineer - Implementation and Application Support - Angola

Giesecke+Devrient


Date: 15 hours ago
City: Dubai
Contract type: Full time
G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Scope and Purpose:

  • Implement software packages at customer sites
  • Respond to and troubleshoot all customer software issues for G+D SWS products.
  • Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.


Technical Skills:

  • Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS
  • Proficient with war, ear application deployment in Java EE Application Servers environment.
  • Deep understanding of JDBC and JMS connection management within WebSphere, Jboss
  • Experience with .NET application installation and deployment
  • Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications
  • Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.
  • Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills


Key Result Areas & Responsibilities:

  • Document all issues in G+D’s issue tracking system
  • Setup and configuration of test environment in order to duplicate issues
  • Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
  • Assist in the preparation of reports for customer communication
  • Establish and maintain excellent working relationship with all customers at all times
  • Keep up-to-date with technical and G+D product knowledge
  • Lead Implementation activities at customer site
  • Provide training on software as required
  • Create documentation (Support/Training) as required


Job Requirements:

  • Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable.
  • Excellent verbal, written communication and interpersonal skill are a must.
  • Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.
  • Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.
  • Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.
  • Flexibility to work long hours as necessary and able to handle high pressure in a professional manner.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

SuccessFactors Technical Specialist– Aspen TESS

Aspen Pharma Group, Dubai
13 hours ago
Location : South Africa / DubaiCompany DescriptionAspen TESS is Aspen's technology enabled shared services business, established to be a partner in unlocking business value through digital innovation and process efficiency. Aspen TESS will eliminate repetitive effort and use technology to optimize standardized processes, by delivering cost-effective services and innovative solutions to Aspen business units globally.OBJECTIVEThe SuccessFactors Technical Specialist will be...

Cloud & AI Infrastructure Sales Executive SMB - Equatorial Guinea, Mozambique, Sao Tome and Principe, Zimbabwe - Portuguese speaking

Oracle, Dubai
17 hours ago
Job DescriptionWhat you will doEngage in strategic C-level conversations to uncover cloud transformation opportunities while conducting in-depth needs assessments and solution demonstrations. You will collaborate with technical experts to craft tailored cloud proposals and negotiate complex contracts and ensure seamless deal execution by:Evangelizing Oracle's Cloud Vision: Become a trusted advisor to C-level executives, demonstrating how Oracle's AI and Cloud Infrastructure...

Assistant Operations Controller

Exclusive Networks Singapore, Dubai
18 hours ago
Assistant Operation ControllerEXCLUSIVE NETWORKS IntroductionExclusive Networks is a global trusted cybersecurity specialist for digital infrastructure founded in 2003, based in France (Boulogne-Billancourt), a leader in its market and having a global presence in more than 40 countries across Europe, Middle East, Africa, Asia-Pacific, and North America through more than 70 fully owned subsidiaries and listed on Euronext Paris since Sept...