Field Support Technician, EMIRATI only

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Field Support Technician, you will be a part of our Dubai, United Arab Emirates team and report to the Business Manager, Lifecycle Services.

Your Responsibilities - You Will Do

• Assess and document customer automation installed base and network infrastructure
• On-Site support and troubleshooting of product-level issues on Rockwell Automation technologies (PLCs, HMI, VFDs & other motor control components)
• Perform preventative maintenance activities on automation assets
• Support customers to maintain control system health (firmware updates, OS patching, program backups, etc.)
• Support Engineers with small project execution involving PLC and HMI migrations/conversions
• Configure Control Systems (PLC/VFD/Motion/Software) per customer requirements & commissioning customer site.
• Review, redlining & approval of drawings developed in partnership with Global Engineering & Business Services
  
  

The Essentials - You Will Have

• Educational Background: Degree in Engineering or a related technical field.
• Nationality: Emirati - is a must (government requirement)
• Skills: Problem-solving mindset
• Experience: Fresh graduates or undergraduates are encouraged to apply; comprehensive training will be provided.
  
  

What We Offer

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
  
  

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.