Flight Dispatch Duty Manager

Job Purpose

Manage, monitor, and control the flight dispatch and flight following functions of the Network Control Centre (NCC) in order to exercise operational control over all Emirates flights as per the legal requirements of ICAO Annex 10, UAE Civil Aviation Regulations (CARS) 1 and Civil Aviation Advisory Publication (CAAP) 17, the latter covering the Flight Dispatch License. Have overall responsibility for operational contingency plans, to ensure irregular operations and diversions can be recovered safely and efficiently. Act as the liaison with outside agencies, such as Central Flow Management Unit (CFMU), Air Traffic Control (ATC) on a daily basis to optimise routes and departure sequence in order to minimise operational problems and avoid flight diversions.

Job Outline

• Cost optimization for mission profiles for all Emirates flights, to achieve the objectives and financial details as per Annex Furthermore ensure that all Emirates flights will at all times remain inside a legal regulatory and a safe operational envelope, taking into account the diverse operational environment and areas, as well as the technical aspects of operations under Minimum Equipment List (MEL).
• Manage a team consisting of Flight Dispatch Examiners, Licensed Flight Dispatchers, Flight Operations Officers and Crew Briefing Coordinators with the aim of exercising operational control according to the UAE Civil Aviation Regulations over the Emirates Fleet. Jobholder will make sure that international regulations and company requirements are adhered to and daily changing company objectives are met.
• Ensures that the workload and resources are distributed and managed in a way that all flights are dispatched in line with Emirates On-Time-Performance targets, to meet crew briefing requirements and to ensure that outstation personnel can meet their schedules. The ATC flight plans for those flights within Europe must be filed to Eurocontrol CFMU to allow for optimised slot allocation.
• Manage the tactical 'Flight Watch' and 'Flight Following' processes in order to avoid disruption and to ensure that flights continue to operate within the regulatory envelope but also to take advantage of new weather data/route changes that could provide opportunities to shorten a flight in progress and save on costs. Manage the communication between Flight Dispatch and the operating crews so as to keep flights informed of any changes in en route conditions.
• Develop and manage plans for any contingencies, such as en-route diversions, that might occur. This is critical for flights that operate on polar or, to and through any 'inhospitable/hostile' areas where resources and support for aircraft, crew and passengers are severely limited. Effective recovery will ensure EK meets moral obligation to customers and crew but also, minimises aircraft rotation disruption and its effect on the overall commercial programme.
• Manage diversions through liaison with destination station personnel, and/or handling agents, and/or Air Traffic Control to ensure that the operational handling of the flight is streamlined and necessary assistance for crews is provided. Diversion plans for every on-line and for every en-route alternate which Emirates uses must be maintained by the jobholder.
• Analysis of conflicts and strategic planning of departures to improve route economics and improve on-time arrival performance. Collaborative Decision Making with crews and ATC units to achieve the goal of optimal flight levels.
• Liaison with ATC and other controlling authorities to ensure that the overall business goals are met. Liaison with engineering planning and maintenance control is essential to a seamless operational environment.
• Development and management of Emiratization Flight Operations Officers and liaison with Emiratization Development accordingly. Perform HR reviews and manage development plans of all team members assigned to job holder.
  
  

Qualification

• Relevant business area or alternatively a Commercial Pilot License
• With experience in a flight dispatch environment of a major international airline experience at a senior supervisory or managerial level.
• Specific experience of long haul operations including North Atlantic and North American operations would be an advantage
  
  

Knowledge/skills

• Theoretical knowledge equivalent to an Air Transport Pilot License holder .
• Proven record of managing a team of high profile professionals.
• Previous experience in Business Continuity, or Contingency Planning would be an advantage.
  
  

Emirates is an international organisation with employees from over 160 nationalities. We encourage applications from across the globe.

Your application journey with Emirates begins by submitting your application through the Emirates Careers website.

Please ensure your CV is up to date so our Talent Acquisition team can accurately assess your profile.

If you are shortlisted for the role, you will be invited to complete a HireVue video interview, where you’ll have the opportunity to share more about your experience and career aspirations. If you are successful in the HireVue stage, you will be invited to a final interview with our hiring managers.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance, and more.