Floor Supervisor - FIVE LUXE JBR - #25504

Job Description

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as Floor Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you're part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com

Key Responsibilities

• Lead, motivate, and supervise the team to ensure smooth operations and exceptional guest service.
  
• Train and develop staff members on service techniques, menu knowledge, and company standards.
  
• Delegate tasks effectively, set performance expectations, and provide constructive feedback.
  
• Foster a positive work environment that encourages teamwork, professionalism, and a guest-centric approach.
  
• Ensure that guests receive prompt, friendly, and personalised service throughout the restaurant experience.
  
• Monitor service standards to maintain consistency and exceed guest expectations.
  
• Handle guest inquiries, concerns, and complaints, resolving them in a timely and satisfactory manner.
  
• Maintain a comprehensive understanding of the menu offerings, including dietary restrictions and special requests.
  
• Oversee the order-taking process and coordinate with the kitchen and other departments to ensure accurate and timely delivery of orders.
  
• Monitor order tracking systems and ensure efficient communication between staff members and the kitchen team.
  
• Ensure proper set-up and presentation of restaurant orders, including tableware, condiments, and additional amenities.
  
• Monitor order accuracy, ensuring all items are delivered as per the guest's request and quality standards are met.
  
• Monitor and maintain inventory levels of restaurant supplies, including food, beverages, and amenities.
  
• Coordinate with the purchasing department to replenish stock and manage par levels effectively.
  
• Conduct regular inventory checks to minimize waste, control costs, and ensure proper stock rotation.
  
• Collaborate with the Restaurant Manager to develop menus and introduce new items based on guest preferences and market trends.
  
• Ensure compliance with food safety and hygiene regulations, as well as company policies and procedures.
  
• Conduct regular inspections to maintain cleanliness, organisation, and proper functioning of all equipment and workstations.
  
• Identify operational inefficiencies and propose solutions for process improvements.
  
• Assist the Restaurant Manager in developing standard operating procedures and implementing best practices.

Requirements

What We’re Looking For

• High school diploma or equivalent; a degree in hospitality or related field is preferred.
  
• Proven experience in a supervisory role within a high-volume lifestyle restaurant.
  
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  
• Excellent communication and customer service skills.
  
• In-depth knowledge of food and beverage operations, including menu planning and service techniques.
  
• Knowledge of Forbes Standards.
  
• Familiarity with point-of-sale (POS) systems and order tracking software.
  
• Ability to work flexible hours, including weekends and holidays.
  
• Knowledge of food safety regulations and practices.
  
• Strong problem-solving and organisational abilities.
  
• Attention to detail and a commitment to delivering exceptional guest experiences.

Benefits

Work Smart, Play Hard! Unmatched FIVER Benefits for Life!

• Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe’, where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
  
• Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
  
• Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVE's success.

Department Name

Food and Beverage Service

Industry

Hospitality

Work Experience

1-3 years

City

Dubai

State/Province

Dubayy (Dubai)

Country

United Arab Emirates

Zip/Postal Code

337-1500