FM Admin / Reprographics / Mail - #24786

• To assist management of FM Administration Services at UAE Hub locations.
• To assist management for FM standards and delivery through Supplier KPI's/SLA's.
• To assist management client, supplier performance reviews against output on a monthly basis.
• To assist management for the supplier’s financial performance of the site/s service delivery, with rising of work orders, Purchase orders and control of supplier invoices.
• To assist management to manage the BCP (emergency evacuations).
• Assist the FM management Administration of small projects works with onsite support.
• Assist the FM management of emergency procedures for the UAE site/s.
• Assist the FM management for all accident reporting at site/s.
• Assist the FM management with Health & Safety and Environmental requirements
• Manage reprographics tasks – printing, scanning, photocopying, bookbinding, preparation of client documentation.
• Manage mail / courier services tracking incoming and outgoing mail and Collection of internal / external mail for posting / delivery (from reception), following up on delivery and invoice tracking in line with client mail services processes and policies.
• Manage Archiving services on request from client in line with client processes and policies.
• Management of FM related consumables – stock control and ordering, invoice tracking and payment

Financial:

• To assist FM management with Administration all supplier financial supplier costs and controls for the site/s.
• To assist FM management with Administration to ensure the timely delivery of all monthly financial reports.

• Strong supervisory skills and influencing ability.
• Manage and deliver their objectives set by their line manager.
• Strong communication skills (oral or written).
• Be able to converse confidently with staff, customers and suppliers at all levels.
• Strong team player with a passionate customer service focus.

• Maintain regular contact with the FM by developing permanent, mutually beneficial relationship including growth plan and training.
• Assist the FM management for his accountability being the forefront of customer relationships in the site/s.
• Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.

Environment, Health and Safety

• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
• Follow required emergency prevention and operational controls
• Report all accidents, occupational illnesses and emergencies

Quality:

• Apply, execute and maintain function related quality issues

Experience and Qualifications :

• Experience of 3-5 years in an administration, management, supervisor role or related service environment.
• Demonstrate experience in dealing with customer service and exhibit key skills within this area.
• Sound problem solving ability.
• Strong communication skills (oral and written).
• Excellent influencing skills.
• Experience in contract management and measurement.
• PC literate i.e. Microsoft systems.
• Self motivated.
• Manage up to 10 staff.