Food & Drink Guest Relations - Waldorf Astoria Ras Al Khaimah
Hilton
Date: 3 weeks ago
City: Ras al-Khaimah
Contract type: Full time
A Food & Drink Guest Relations is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.
What will I be doing?
As a Food & Drink Guest Relations, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Food & Drink Guest Relations will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
A Food & Drink Guest Relations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Waldorf Astoria Ras Al Khaimah
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Bars and Restaurants
What will I be doing?
As a Food & Drink Guest Relations, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Food & Drink Guest Relations will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage guest queries in a friendly, timely, and efficient manner
- Ensure knowledge of menu and all products
- Follow correct reporting procedures if faced with issues
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- Has a good knowledge of the restaurant's sitting arrangements
- Comply with hotel security, fire regulations and all health and safety legislation
A Food & Drink Guest Relations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills (Oral and Written)
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Degree in relevant area
- Experience in Food and Drink department and/or industry
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Waldorf Astoria Ras Al Khaimah
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Bars and Restaurants
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Engineering Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
IHG Hotels & Resorts,
Ras al-Khaimah
3 days ago
Our guests’ safety and comfort always come first. Which is why we’re seeking out a master multi-tasker with the repair skills needed to keep our hotels looking and feeling their very best.A little taste of your day-to-day:Every day is different, but you’ll mostly be:The Engineering Supervisor oversees the daily operations of the hotel engineering team to ensure all mechanical, electrical,...
Stewarding Supervisor
Accor,
Ras al-Khaimah
5 days ago
Company DescriptionSofitel Al Hamra Beach ResortJob DescriptionTo provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance.To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work.To have a full knowledge on the usage of chemicals.To be entirely flexible and adapt...
Guest Relations Supervisor
Rixos Hotels,
Ras al-Khaimah
1 week ago
Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by...
