Food Server

As a Waiter / Waitress at Villa Rotana you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue
• Perform any other activities as provided by your supervisor.

Education, Qualifications & Experiences:

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

• The ideal candidate will be hands-on with a true passion for people and service
• The candidate must have positive and pleasant attitude. 
• You are able to work in a busy environment and stay calm under pressure
• You have attention to details
• Adaptability. You are able to adapt new changes easily
• Customer Focus, you are focused to serve customers in a good manner
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job