Fragrance & Beauty Boutique Manager - Marina Mall Abu Dhabi

Position based in Marina Mall, Abu Dhabi

Your role @ Chanel:

Reporting to the Middle-East & India Fragrance & Beauty Retail Manager, you will be responsible of the growth of your business, leading the team, developing clients loyalty while ensuring compliance with the Brand’s business strategy and image.

Your main responsibilities are:

Team Management and Engagement

• Communicate vision, strategy and clear direction to retail staff
• Motivate and retain the boutique team members
• Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise
• Support team members in their individual development and coordinate with training team on individual needs
  
  
  

Business Development

• Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives
• Ensure the business strategy is understood and deployed in the Boutique
• Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique
• Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan
• Analyze the sales and take the appropriate corrective actions
  
  
  

Client Experience

• Ensure excellence in client service in accordance with the Brand's standards: create a unique experience for each client
• Support the sales team on the shop floor
• Strongly encourage the team to manage, use and develop the client database
• Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients
• Coordinate animations installation, maintenance needs, events organization, acting proactively and putting in place initiatives at boutique level to strengthen the client experience
  
  
  

Boutique Operations

• Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected
• Oversee day-to-day operation of the boutique and solve operational issues with the support of the retail manager
• Ensure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variations
• Ensure company policies and procedures are respected in the boutique
• Liaise with suppliers on boutique supplies
• Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level
  
  
  

What you will bring:

Excellent interpersonal, communication and organizational skills along with a strong analytic and intercultural approach.

Requirements:

You have at least 5 years’ experience in boutique management in a luxury retail environment. You have strong knowledge of the luxury industry with fragrance and beauty sensitivity.

Fluent English language skills are a must, Arabic a plus.