Franchise Hotel - Food & Beverage Secretary

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Your day to day

ROLE & RESPONSIBILITIES:

Coordination Between F&B and Kitchen Departments:

• Serve as the main point of contact between the F&B service team and the kitchen, ensuring smooth communication and coordination.
• Collaborate with both departments to ensure timely food preparation and service, especially during busy periods or events.
  
  

Menu Coordination and Development:

• Work closely with the kitchen and culinary teams to assist in the development and updating of menus, ensuring alignment with guest preferences and dietary requirements.
• Ensure that menu updates are effectively communicated to the F&B team for accurate service.
  
  

Event Support and Coordination:

• Assist in the coordination of food and beverage services for events such as banquets, weddings, and conferences, ensuring that the kitchen and F&B teams are aligned on event requirements.
• Ensure that service and food preparation timelines are met during events.
  
  

Inventory and Supply Management:

• Coordinate with the kitchen team on food supplies and stock management to ensure the kitchen is adequately stocked for daily operations and special events.
• Manage F&B inventory, including beverages and supplies, ensuring proper stock levels and timely replenishment.
• Maintain vendor relationships, ensuring timely delivery of food, beverages, and kitchen supplies.
  
  

Staff Support and Supervision:

• Provide operational support to both F&B and kitchen staff during service periods, ensuring efficiency and addressing any issues that arise.
• Assist with training of F&B and kitchen staff to maintain service standards and compliance with safety and hygiene regulations.
  
  

Quality Control and Safety Compliance:

• Ensure that both the F&B and kitchen teams adhere to health, safety, and hygiene regulations at all times.
• Conduct regular inspections to ensure cleanliness, organization, and compliance with food safety standards in both departments.
  
  

Administrative and Financial Duties:

• Assist in budget monitoring for both the F&B and kitchen departments, keeping track of expenses and identifying areas for cost-saving without compromising quality.
• Support the Bar Manager and Executive Chef in tracking and reporting revenue from food and beverage services.
  
  

Customer Relations and Feedback:

• Engage with guests to gather feedback on food and beverage services, ensuring any issues are resolved promptly by coordinating with the kitchen and F&B teams.
• Provide exceptional guest service by ensuring the kitchen and service teams meet guest expectations.
  
  

What We Need From You

PERSON SPECIFICATIONS:

• Strong understanding of both front-of-house (F&B) and back-of-house (kitchen) operations.
• Excellent organizational, multitasking, and communication skills to coordinate between departments.
• Proficiency in managing inventory and vendor relationships.
• Experience in a similar role within the hospitality industry, preferably with exposure to both F&B and kitchen environments.
• Strong interpersonal skills and professional demeanor to work with staff and interact with guests.
  
  

Qualifications & Skills

• Diploma or degree in Business Administration, Hospitality, or related field preferred.
• Minimum 1-2 years of secretarial or administrative experience, preferably in a hospitality environment.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Attention to detail and ability to work under pressure.
• Professional demeanor with a customer-service-oriented mindset.
  
  

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.