Franchise Hotel - Front Office - Guest Relations - Lobby Hostess (Russian/Arabic Speaker)

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Your day to day

• Guest Reception:
  
  

Greet and welcome guests upon arrival, ensuring a seamless check-in experience in the lobby and on the guest yacht.

• Guest Yacht Duties:
  
  

Act as the primary point of contact for guests aboard the yacht, assisting with inquiries, coordinating special requests, and ensuring comfort.

• Information and Assistance:
  
  

Provide guests with accurate information about hotel services, local attractions, and yacht facilities.

• Coordination with Other Departments:
  
  

Work closely with the Front Office, Housekeeping, and F&B teams to ensure guests' requests and needs are met efficiently, both on the hotel premises and on the yacht.

• Service Excellence:
  
  

Maintain a high level of hospitality and professionalism at all times, creating a warm and welcoming atmosphere for guests in all areas.

• Problem Resolution:
  
  

Handle guest complaints or issues promptly, ensuring satisfaction and reporting any unresolved matters to the manager.

• Safety and Compliance:
  
  

Ensure all safety protocols and guest security measures are adhered to, especially while onboard the yacht.

• Yacht-specific Duties:
  
  

Facilitate yacht embarkation/disembarkation processes for guests, liaise with the yacht crew, and coordinate luxury services during yacht stays.

What We Need From You

Languages Required: Fluency in English; proficiency in additional languages, such as Arabic, is an advantage.

Years of Experience: Max - 5 / Min - 1

• Friendly and patient personality
• High-Energy - A Glowing Personality
• Experience in guest relations or hospitality roles, preferably in a luxury environment.
  
  

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.