Franchise Hotel - General Manager

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

At Yas Plaza Hotels, soon to become Straylight Yas by Vignette Collection (IHG), we are committed to providing the ultimate Yas Island experience. Our establishment is renowned for offering a harmonious blend of relaxation, indulgence, and recreation, making it the perfect destination for a memorable getaway. Our facilities include diverse dining experiences and comprehensive spa and recreational amenities, featuring an outdoor pool, a children's pool, a gym, and courts for squash, tennis, and padel. Located at the heart of Yas Island, our guests have convenient access to cultural activities, major events, and exhilarating theme parks. We are dedicated to fostering a dynamic and inclusive work environment that values excellence and innovation. We believe in empowering our employees to deliver exceptional service and create unforgettable experiences for our guests. We invite you to join us on this exciting journey as we continue to grow and redefine hospitality on Yas Island.

Your day to day

• Oversee daily operations across all hotel departments. Facilitate interdepartmental communication to ensure seamless operations and resolve any operational issues promptly.
• Strong integration or pre-opening experience with a proven track record in setting up operational systems, hiring operational staff, and establishing brand standards.
• Spearhead a smooth transition and integration of Yas Plaza Hotel operations to a fully integrated 5-star family resort and world-class destination within Abu Dhabi.
• Oversee all operations, implement strategies and set up operational systems to support a successful hotel consolidation, rebranding and relaunch.
• Optimize efficiency, productivity, alignment, and leadership across all key departments, ensuring goals are met and guest satisfaction remains a top priority.
• Anticipate and carefully balance operational challenges and demands from the business during the integration phase, including hiring and coaching operational teams to deliver excellence, addressing guests' needs, and liaising with owners and brand management.
• Embrace technology and digital guest services to enhance operational efficiency across the complex.
• Analyze financial reports and performance metrics to identify areas for improvement. Report financial performance to the managing director and recommend strategies for improvement.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency. Implement best practices and innovative solutions to improve service delivery and operational processes.
• Establish and monitor quality assurance processes to ensure high standards in service delivery.
• Monitor guest feedback and implement improvements. Engage with guests to understand their experiences and expectations. Classification : Internal General Purpose
• Provide leadership and guidance to department heads, fostering their professional development. Conduct regular meetings to review departmental performance and address challenges.
• Foster open communication and collaboration among staff at all levels. Encourage teamwork and recognize team achievements.
• Collaborate with the managing director on strategic initiatives and business development plans.
• Build strong and credible relationships with all key stakeholders.
  
  

What We Need From You

• Bachelor's degree in hospitality management, business administration, or a related field. A master's degree is a plus.
• Minimum of 10 years of experience in hotel operations management, with at least 5 years in a senior leadership role, i.e., general manager of a large-scale resort.
• Strong financial acumen and experience in budget management and financial analysis.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to drive operational excellence and guest satisfaction.
• Knowledge of hotel management software and systems.
• UAE Experience will be added advantage
  
  

What We Offer

• Amazing career opportunity to be part of an integrated resort.
• Attractive compensation package with family benefits.
• to be part of fast growing owning company
  
  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.