Franchise Hotel - Restaurant Supervisor

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Your day to day

• Team Supervision & Leadership: Lead and motivate the restaurant team, ensuring that all employees are performing to the highest standards of service and hospitality. Provide support and guidance to servers, hosts, and kitchen staff during daily operations.
• Guest Service Management: Monitor guest satisfaction levels, ensuring that all guests receive prompt, courteous, and personalized service. Address any guest concerns or complaints promptly and professionally, escalating issues to management as needed.
• Shift Management: Oversee restaurant operations during your shift, including managing seating arrangements, coordinating staff assignments, and ensuring a seamless flow of service from the front of the house to the kitchen.
• Staff Training & Development: Assist in the training and development of new employees, ensuring all team members are knowledgeable about the menu, restaurant procedures, and guest service expectations.
• Quality Control & Standards Compliance: Ensure that the restaurant maintains the highest standards of cleanliness, presentation, and food quality. Monitor food and beverage service to ensure quality and consistency in line with the hotel's luxury standards.
• Inventory & Stock Management: Assist with stock management, ensuring the restaurant is fully stocked with necessary supplies. Monitor and report inventory needs and assist in placing orders as required.
• Health & Safety Compliance: Ensure all food safety, hygiene, and health regulations are followed by the team. Maintain a clean and organized work environment.
• Performance Monitoring & Reporting: Evaluate staff performance, providing feedback and recognition for excellence. Prepare reports for management on restaurant operations, guest feedback, and team performance.
• Collaboration with Management: Work closely with the Restaurant Manager and Assistant Restaurant Manager to achieve operational goals, including improving service efficiency, boosting guest satisfaction, and reaching sales targets.
• Guest Engagement: Engage with guests to ensure a personalized dining experience, offering recommendations and special attention to VIPs or guests with specific needs or requests.
  
  

What We Need From You

• Presentable personality and hospitality traits
• Capability to work in a dynamic, high-energy environment while maintaining a calm and professional demeanor.
• Interaction with a diverse international clientele and a team of skilled restaurant professionals.
• In-depth knowledge of restaurant operations, customer service standards, and team management.
  
  

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.