Front Desk Agent

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

As a Front Desk Agent, you will be the welcoming face of our hotel, ensuring exceptional guest experiences from the moment they arrive until their departure. You will provide personalized service to guests, catering to their needs and preferences with finesse and professionalism. Your role is pivotal in creating a warm and welcoming atmosphere, reflecting the sophistication and elegance of our brand.

• Welcome guests warmly as they arrive, addressing them with courtesy and professionalism.
• Assist guests with check-in and check-out processes efficiently, ensuring accuracy in all transactions.
• Provide information about hotel facilities, services, and local attractions to guests, assisting them in making the most of their stay.
• Handle guest inquiries and requests promptly and effectively, demonstrating exceptional problem-solving skills.
• Coordinate with other hotel departments to fulfill guest needs, such as housekeeping, room service, and concierge services.
• Maintain a neat and organized front desk area, ensuring it reflects the luxury and sophistication of the hotel.
• Utilize hotel management software for guest bookings, reservations, and billing processes accurately.
• Handle cash and credit card transactions securely, following hotel policies and procedures.
• Respond to guest complaints or issues with empathy and professionalism, striving to resolve them to the guest's satisfaction.
• Uphold the hotel's standards of service excellence, adhering to brand guidelines and protocols at all times.
• Assist with administrative tasks as needed, including filing, photocopying, and data entry.
• Collaborate with colleagues to create a cohesive and efficient work environment, fostering a culture of teamwork and mutual support.
• Stay updated on hotel promotions, events and special offers and promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Follow all hotel and departmental policies and procedures, as well as health & safety protocols
  
  

Qualifications

• Fluency in English language, any additional language is an advantage.
• Previous experience in a customer service role, preferably in the hospitality industry, is preferred.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues from diverse backgrounds.
• Exceptional organizational skills and attention to detail, capable of multitasking in a fast-paced environment.
• Proficiency in using computers and hotel management software is desirable.
• A positive attitude and a passion for providing outstanding customer service.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hotel's operations.