Front Desk Agent
Accor
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Description
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
This Position Requires
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Proficiency in English (verbal and written), second language an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
This Position Requires
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
- Previous customer related experience preferred
- Previous PMS experience an asset
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Network Security Support
Dicetek LLC,
Dubai
11 hours ago
Infrastructure Support Specialist accountable for availability, performance, costs, and risks related Network security devices and services.Infrastructure Support Specialist provide support for enterprise-wide Network Security products, automation tools and monitoring for complex system and interconnected technologies that require day-to-day support and administration in order to maintain optimum performance, stability and accessibility of services. Availability of the services Performance and quality of...
Waiter/ Waitress
Accor,
Dubai
12 hours ago
Job DescriptionTo assist the guests with all different queries.To act according to the complaint handling standards & procedures.To report for duty as per the rota, clean and tidy, wearing the correct uniform and name badge and ensure that the attendance record is signed both at the beginning and at the end of each shift.Provide excellent guest service by discovering all...
Duty Manager
Hyde Johannesburg Rosebank,
Dubai
2 days ago
Company DescriptionEnnismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design,...
