Front Desk Manager

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Ensure a seamless check-in and check-out experience for all guests.
• Handle guest inquiries, complaints, and special requests professionally.
• Ensure VIP and repeat guests receive personalized service.
• Monitor guest satisfaction and implement service improvements as needed.
• Recruit, train, and supervise front desk agents and concierge staff.
• Create work schedules and assign daily tasks to ensure smooth operations.
• Conduct performance evaluations and provide feedback for improvement.
• Motivate staff to maintain high service standards.
• Oversee front desk functions, including reservations, room allocations, and payments.
• Ensure accuracy in billing, cash handling, and financial transactions.
• Coordinate with housekeeping and maintenance for room readiness.
• Monitor front desk supplies and ensure smooth workflow.
• Promote hotel services, upsell rooms, and suggest amenities to maximize revenue.
• Ensure accurate handling of bookings to prevent overbookings.
• Assist in implementing hotel promotions and loyalty programs.
• Ensure proper use of Property Management Systems (PMS) like Opera or Fidelio.
• Maintain guest records, reports, and daily logs.
• Ensure compliance with hotel policies, safety protocols, and local regulations.
  
  

Qualifications

• Minimum of 3 years in a leadership role within front office or guest services.
• Excellent leadership and communication abilities.
• Strong problem-solving skills, with the ability to manage stressful situations and resolve conflicts effectively.
• Proficiency in hotel management software and reservation systems.