Front Desk Officer / Receptionist
Dusit Thani Mactan Cebu
Date: 6 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description
PRIMARY RESPONSIBILITIES:
Technical Responsibilities
PRIMARY RESPONSIBILITIES:
- Assists in maximizing room sales and revenue.
- Prepares guest name lists.
- Prepares for guest arrivals and departures.
- Greets and addresses guests by name upon their check-in and check-out.
- Assists guests while they are registering.
- Assists guests with transportation arrangements, luggage, payment, etc.
- Escorts guests to their rooms.
- Informs Guest Service Attendants of guests’ room number.
- Shows the room features and facilities to guests.
- Assists and follows up guests’ requests and inquiries.
- Recommends F&B outlets and entertainments in the hotel to guests.
- Briefs next shift personnel to hand over at the end of the shift.
- Provides information, directions and service based on the hotel standards and policies.
- Operates the Business Center in providing secretarial service and handles all requested documents and information.
- Ensures a prompt delivery of mails and messages.
- Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
- Controls and distributes guest room keys.
- Strictly follows hotel and company standards and policies.
- Informs management regarding guest feedback or any unusual events.
- Is familiar with the emergency procedures of the hotel.
- Performs other duties as assigned by Shift Manager or FO Manager.
- Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.
- Conducts daily briefing and de-briefing in the absence of the immediate supervisor
- Recommends corrective actions for unfavorable variances in job standards and budget commitment.
- Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
- Establishes two-way communication within and related departments.
- Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
- Prepares volume of business counts and revenue report for the concerned section
- Attends briefing and departmental meetings or as assigned by supervisor.
- Manages time effectively by meeting deadlines on time.
- Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
- Identifies and solves problems in a professional manner.
Technical Responsibilities
- Knows and understands the job description of all positions in the department and be able to perform the task as required.
- Knows and understands policies of the department well and can guide others to perform the job well.
- Recognizes good quality products and presentation
- Checks and improves all service standards established by the company
- Supervises staff activities to maximize revenue and minimize costs.
- Provides assistance to the staff when required during peak periods.
- Maintains grooming standards for all personnel
- Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
- Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
- Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.
- Communicates effectively with guest, clients, business partners and staff.
- To be a good sales person to promote hotel’s image and businesses.
- Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
- Coaches and counsels all staff when applicable
- Evaluates objectively the performance of staff in his/her responsibilities.
- Provides training to all staff in his/her department regularly.
- Motivates staff to grow within the company.
- Develops him/herself to be better supervisor/manager at all times.
- Reports to Unit Manager concerned.
- Directs and supervises activities of subordinates.
- Coordinates with all concerned personnel to ensure that all activities are accomplished.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum education of Bachelor degree in Hotel Management or relevant degree.
- Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
- Have good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
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