Front Desk Officer / Receptionist

Dusit Thani Dubai


Date: 3 days ago
City: Abu Dhabi
Contract type: Full time
Job Description

PRIMARY RESPONSIBILITIES:

  • Assists in maximizing room sales and revenue.
  • Prepares guest name lists.
  • Prepares for guest arrivals and departures.
  • Greets and addresses guests by name upon their check-in and check-out.
  • Assists guests while they are registering.
  • Assists guests with transportation arrangements, luggage, payment, etc.
  • Escorts guests to their rooms.
  • Informs Guest Service Attendants of guests’ room number.
  • Shows the room features and facilities to guests.
  • Assists and follows up guests’ requests and inquiries.
  • Recommends F&B outlets and entertainments in the hotel to guests.
  • Briefs next shift personnel to hand over at the end of the shift.
  • Provides information, directions and service based on the hotel standards and policies.
  • Operates the Business Center in providing secretarial service and handles all requested documents and information.
  • Ensures a prompt delivery of mails and messages.
  • Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
  • Controls and distributes guest room keys.
  • Strictly follows hotel and company standards and policies.
  • Informs management regarding guest feedback or any unusual events.
  • Is familiar with the emergency procedures of the hotel.
  • Performs other duties as assigned by Shift Manager or FO Manager.

Administrative Responsibilities

  • Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.
  • Conducts daily briefing and de-briefing in the absence of the immediate supervisor
  • Recommends corrective actions for unfavorable variances in job standards and budget commitment.
  • Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
  • Establishes two-way communication within and related departments.
  • Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
  • Prepares volume of business counts and revenue report for the concerned section
  • Attends briefing and departmental meetings or as assigned by supervisor.
  • Manages time effectively by meeting deadlines on time.
  • Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
  • Identifies and solves problems in a professional manner.

Assists others to ensure the operation is run smoothly and effectively

Technical Responsibilities

  • Knows and understands the job description of all positions in the department and be able to perform the task as required.
  • Knows and understands policies of the department well and can guide others to perform the job well.
  • Recognizes good quality products and presentation
  • Checks and improves all service standards established by the company
  • Supervises staff activities to maximize revenue and minimize costs.
  • Provides assistance to the staff when required during peak periods.
  • Maintains grooming standards for all personnel
  • Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
  • Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
  • Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.

Commercial Responsibilities

  • Communicates effectively with guest, clients, business partners and staff.
  • To be a good sales person to promote hotel’s image and businesses.
  • Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

Human Resources Responsibilities

  • Coaches and counsels all staff when applicable
  • Evaluates objectively the performance of staff in his/her responsibilities.
  • Provides training to all staff in his/her department regularly.
  • Motivates staff to grow within the company.
  • Develops him/herself to be better supervisor/manager at all times.

RELATIONSHIP

  • Reports to Unit Manager concerned.
  • Directs and supervises activities of subordinates.
  • Coordinates with all concerned personnel to ensure that all activities are accomplished.

Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

  • Minimum education of Bachelor degree in Hotel Management or relevant degree.
  • Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
  • Have good English communication skills both in written and spoken
  • Pleasant personality with good communication and interpersonal skills

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