Front Of House and Parent Liaison Officer – Sunmarke School - #57730

Fortes Holdings


Date: 1 week ago
City: Dubai
Contract type: Full time
Main Accountabilities:
·
Answer,
screen, and forward any incoming phone calls while providing basic information
when needed

·
Provide
office support services in order to ensure efficiency and effectiveness within
the School

·
Liaising,
communicating, and nurturing enrolled family relationships as per the Lifecyle
of School Engagement Infographic.

·
Maintain
open lines of communication to existing parents to ensure their concerns,
complaints and compliments feedback are handled effectively, efficiently and in
a timely manner, escalating to relevant SLT members when necessary and
scheduling touch base meetings as required.

·
Maintain
communications with existing parents, handling queries and being the liaison
between other school personnel and departments.

·
Coordinate
parent/community events in order to engage parents in school activities and
celebrations.

·
Assisting
in the Induction process via introduction by welcome packs and regular touch
base calls

·
Acting as
first point of contact for all parental complaints by monitoring, following up
and escalating concerns as required.

·
Being versed
in rules and regulations of the Ministry of Education and KHDA

·
Attending
weekly FOSS/FRISS meetings to identify any queries, concerns and conduct
regular workshop and intervention sessions

·
Monitor/screen/escalate
all complaints –

·
Answering all
enquiries, processing requests & logging in all information for walk-in
inquiries onto the CRM

·
Notifying
colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT,
etc.

·
Welcoming
& engaging with prospective parents & visitors and addressing their
needs with a smile e.g., processing requests such as Item or Food drop-off /
Early pickup / Lateness etc.

·
Filtering,
re-directing incoming queries and concerns to the members in the Organisation
related to academic & operational policies, protocols & processes &
communicate on all matters related to : age-appropriate year-group
placement, the National Curriculum for England, Options, KS4 & 5 Pathways
(IBDP/IBCP, BTEC, GCSEs, ‘A’ Levels),
Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID
HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest
Groups, Academic Events/Productions/Trips etc.

·
Physically
ushering new families to their next engagement in the Admissions &
Induction & Departure Process

·
Coordinating
Existing Student Transitions with relevant Phase

·
Supporting GLO
on new student KHDA Student Registration & procuring required documentation

·
Assisting the

Admissions Team on their R&Rs including:
·
Back-end data
entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE),
and data entry of information from Digital Forms
(Entrance Assessment Form, Scholarship Form) etc

§ Record Keeping & Compliance – using

& updating registers for:
§ Student Attendance

§ Evacuation

§ Student Absences & approval via the VLE

§ Student Lateness

§ Student Early pick-up

·
Call & Email
& Survey Campaigns with existing families – 1 x Term

·
Undertake
regular surveys of new parent views on enrolment process and other subjects of
relevance and work with the marketing team to devise marketing and
communication strategies for prospective parents at all stages of the
admissions cycle

·
Alerting the
Head of Phase / Principal to take necessary action on the existing families of
possible withdrawal intentions

·
Supporting FCO
Marketing by use of the relevant Digital Form to update Dubai Schools Market
Study

·
Conduct Family
Exit Interview by conducting initial meeting/phone call with parent

·
Receive and
sort daily mail/deliveries/couriers

·
Maintain
security by following procedures and controlling access (monitor logbook, issue
visitor badges)

·
Update
appointment calendars and schedule meetings/appointments

Job specification:
·
Bachelor's
degree in any discipline.

·
Good written
& oral communication skills.· Bi-lingual candidates with ability to speak Russian language will be an added advantage.

·
The candidate
must have excellent customer service, negotiation skills & a flair for numbers.

·
Functional
computer skills are required.

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