Front Office Agents and Guest Services Agents (Receptionists
Resume.ae- Division of Amourion Group
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Title : Front Office Agents and Guest Services Agents (Receptionists)
Category : Hospitality and Restaurant
Marriott Hotels Dubai Marina Complex, Dubai, United Arab Emirates
Posted Date : 11/15/2019
Description
Job Description :
We are currently looking for young, dynamic, self-motivated Front Office professionals who want to move their careers forward.
Key Duties & Responsibilities And Skills Required
As a Front Office Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
Provide prompt, courteous and efficient service to all guest, to achieve a high level of customer satisfaction through personalized service from arrival until departure.
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Requirements
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Benefits Offered : As per UAE law
Apply Now
Category : Hospitality and Restaurant
Marriott Hotels Dubai Marina Complex, Dubai, United Arab Emirates
Posted Date : 11/15/2019
Description
Job Description :
We are currently looking for young, dynamic, self-motivated Front Office professionals who want to move their careers forward.
Key Duties & Responsibilities And Skills Required
As a Front Office Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
Provide prompt, courteous and efficient service to all guest, to achieve a high level of customer satisfaction through personalized service from arrival until departure.
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Requirements
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Benefits Offered : As per UAE law
Apply Now
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