Front Office Agents and Guest Services Agents (Receptionists

Job Title : Front Office Agents and Guest Services Agents (Receptionists)

Category : Hospitality and Restaurant

Marriott Hotels Dubai Marina Complex, Dubai, United Arab Emirates

Posted Date : 11/15/2019

Description

Job Description :

We are currently looking for young, dynamic, self-motivated Front Office professionals who want to move their careers forward.

Key Duties & Responsibilities And Skills Required

As a Front Office Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Provide prompt, courteous and efficient service to all guest, to achieve a high level of customer satisfaction through personalized service from arrival until departure.

Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.

Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.

Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.

Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Requirements

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Benefits Offered : As per UAE law

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