Front Office Executive

Sharjah, United Arab Emirates

Trending

Job Description

• Greet and welcome patients as soon as a patient/or a visitor arrive at the clinic.
• Answer incoming calls within the first three rings and respond appropriately to the customer’s queries.
• Assist patients in scheduling appointments with the requested doctor. In case, if the requested doctor is not available at your centre ensure to help the patient schedule an appointment by coordinating with the centre where the doctor is available.
• Register patients according to clinic policies & protocols.
• If visitor, guide them accordingly to the Admin Manager.
• Assist patients to complete all necessary forms and documentation including medical insurance forms.
• Provide OPD token & guide them to proper department.
• Provide proper information to patient queries, inform them if any delay and about clinic guidelines if required.
• Recognize, document, and alert the Centre Manager of trends in customer calls.
• Identify and escalate issues if any to the Centre Manager.
• Document all call information according to standard operating procedures.
• Complete call logs and reports.
• Promotion of Service: You will be instructed by your Manager to call all our patients from the database and promote the said promotion service available at your centre.
• Ensure reception area is tidy and presentable with all necessary stationery and materials (e.g : pens, forms, brochures, doctor’s duty schedule plan etc).
• Order front office supplies and keep inventory of stock.
• Safeguard patient privacy and confidentiality.
• Perform other clerical receptionist duties such as filing, photocopying, faxing or as assigned by your supervisor.
• Marketing: Tele-marketing should be done as and when required.
  
  

Responsibilities

• Greet and welcome patients as soon as a patient/or a visitor arrive at the clinic.
• Answer incoming calls within the first three rings and respond appropriately to the customer’s queries.
• Assist patients in scheduling appointments with the requested doctor. In case, if the requested doctor is not available at your centre ensure to help the patient schedule an appointment by coordinating with the centre where the doctor is available.
• Register patients according to clinic policies & protocols.
• If visitor, guide them accordingly to the Admin Manager.
• Assist patients to complete all necessary forms and documentation including medical insurance forms.
• Provide OPD token & guide them to proper department.
• Provide proper information to patient queries, inform them if any delay and about clinic guidelines if required.
• Recognize, document, and alert the Centre Manager of trends in customer calls.
• Identify and escalate issues if any to the Centre Manager.
• Document all call information according to standard operating procedures.
• Complete call logs and reports.
• Promotion of Service: You will be instructed by your Manager to call all our patients from the database and promote the said promotion service available at your centre.
• Ensure reception area is tidy and presentable with all necessary stationery and materials (e.g : pens, forms, brochures, doctor’s duty schedule plan etc).
• Order front office supplies and keep inventory of stock.
• Safeguard patient privacy and confidentiality.
• Perform other clerical receptionist duties such as filing, photocopying, faxing or as assigned by your supervisor.
• Marketing: Tele-marketing should be done as and when required.
  
  

Qualifications

• Bachelor Degree
  
  

Job Info

• Job Identification 6309
• Job Category Administration
• Posting Date 01/02/2025, 12:22 PM
• Apply Before 02/02/2025, 12:22 PM
• Job Schedule Full time
• Locations 1st Floor, Shaikha Anood Building, Wasit Street, Shahba, Sharjah, UAE, Sharjah, AE
  
  

Similar Jobs

• About Us
• Contact Us
  
  

I am an employee

This site uses cookies to deliver a better user experience. By using our Career Portal, you accept our use of cookies. Learn more

Are You Still With Us?

It seems you've been gone for a while. For security reasons we will end your session automatically in 03:00 unless you would like to continue working.

Work Summary

This summary is generated by AI Assist. Click inside the summary text box to make changes as necessary.

Page Front Office Executive - NMC Careers loaded