Front Office Guest Relations Officer - Dubai
Shangri-La Group
Date: 7 hours ago
City: Dubai
Contract type: Full time
Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.
Regarded as one of the world's finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.
As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.
Shangri-La Dubai
The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
As Front Office Guest Relations Officer, we rely on you to:
Average service charge: AED 1,000/per month
Language allowance: AED 250/per month
Accommodation: Company Provided (2-sharing in a 3BR apartment)
Other benefits: Meals provided in Colleague Restaurant
Transportation Provided
Medical insurance and visa provided
Air ticket once every 2 years
Regarded as one of the world's finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.
As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.
Shangri-La Dubai
The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
As Front Office Guest Relations Officer, we rely on you to:
- Take responsibility of all Shangri-La Circle members and VIP guests
- Ensure all guests enjoy the best possible hotel experience
- Provide help and assistance to all guests
- Engage with guests and enhance their overall experience with the hotel
- Create an exceptional and memorable experience for all guests
- Takes pride in being a hotelier
- Loves interacting with guests and customers
- Communicates with fluency in English and proficiency in basic Mandarin is required
- Enjoys crafting creative and best-fit solutions
- Preferably has relevant experience with an international 5* hotel
- Has strong interpersonal and communication skills
Average service charge: AED 1,000/per month
Language allowance: AED 250/per month
Accommodation: Company Provided (2-sharing in a 3BR apartment)
Other benefits: Meals provided in Colleague Restaurant
Transportation Provided
Medical insurance and visa provided
Air ticket once every 2 years
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