Front Office Receptionist

Shangri-La Group


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As Front Office Receptionist, We Rely On You To

  • Be well versed with the daily arrival and the type of arrival guests, e.g., return guest, Shangri-La Circle, VIP
  • Register all guests with required details and ensure all amenities are in room prior to guest arrival
  • Always take the opportunity to exceed guest expectations
  • Coordinate with the Bell desk and Concierge to assists guest with luggage upon check-in and checkout
  • Check-in/check-out guests as per Shangri-La standards and procedures
  • Ensure reception area is tidy and presentable, with all necessary stationery and materials
  • Greet and welcome guests as soon as they arrive at the reception
  • Direct visitors to the appropriate person and office
  • Answer, and forward incoming phone calls as required
  • Receive, sort, and distribute daily mail/deliveries

We Are Looking For Someone Who

  • Has proven work experience as a Receptionist, Front Office Representative, or similar role in a luxury hotel or a 5* hotel environment
  • Is proficient in Microsoft Office Suite and fully understands room operations
  • Communicates with fluency in English (and local language)
  • Must be detail-focused and guest-oriented
  • Enjoys problem solving with a can-do attitude
  • Has strong interpersonal skills, solid written and verbal communication skills
  • Takes pride in being a hotelier and enjoys interacting with people

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