Front Office Shift Leader

( 16367 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With world-class resorts across the globe and exciting developments on the horizon, Kerzner International offers an exceptional opportunity for a Front Office Shift Leader to join the passionate team at One&Only The Palm Resort in Dubai.

As our brands continue to grow globally, you will play a key role in the success of the resort. This position goes beyond traditional front office duties—it involves ensuring smooth daily operations at the reception desk and proactively addressing guest needs to avoid delays. You will oversee the accuracy and completeness of guest information, manage special requests, and ensure seamless service delivery.

The ideal candidate will report directly to the Front of House Manager and should possess 1–2 years of experience in a similar role within the luxury hospitality sector or five-star hotel environment. A background in reservations, meticulous attention to detail, strong analytical capabilities, and the ability to thrive under pressure are essential. Fluency in English (written and spoken) is required; knowledge of additional languages is a plus. Proficiency in Opera and relevant software is also necessary. Previous experience in the Middle East/GCC region will be considered an advantage.

At One&Only, creating JOY is at the heart of everything we do. If you're someone who brings energy, passion, and precision to every task—and are driven to go above and beyond to deliver memorable guest experiences—we want to hear from you.

To apply, please submit your most recent CV along with a recent ID photo through this website. Kindly note that only applications meeting the stated requirements will be considered.

Thank you for your interest in Kerzner – One&Only Resorts. Only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.