Front office Supervisor

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Ensures guests have a smooth running stay at the hotel
• Organises the customer welcome and care provided by his/her team
• Supervises the work of the receptionists on his/her team
• Helps meet the department's quantitative and qualitative targets
• Implements the brand and hotel's identity features Le Club
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
• Takes into account and anticipates guests' needs
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
• Conveys the hotel image
• Takes part in, organises and supervises guest arrivals and departures that concern his/her team
• Ensures that guest documentation and information is available and up-to-date
• Ensures that the pricing policy and internal audit procedures (Focus) are duly applied
• Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department
• Keeps track of the standard of services delivered, based on guest comments, MOD reports, and quality audits
  
  

Qualifications

• Vocational diploma to degree level in hospitality or proven supervisory experience in Front Office Operations
• Previous experience working at the front desk
• Computer literate in the Windows environment, PMS, with an aptitude for new technologies
• Fluent in Business English
• Guest oriented and service minded
• Sales acumen
• Good listening and communication skills
• Self confidence
• Excellent presentation - A natural team leader
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.