Front Office Supervisor

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability at the heart of everything we do.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #Hospitality is a work of Heart"

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times.

• To supervise the Front Office operations, including the Reception, CID, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
• To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
• To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
• To ensure proper completion of all CID and local government requirements concerning hotel guests and files.
• To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
• To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
• To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
• To monitor rooms status and discrepancies.
• To assist in securing external guest accommodation should an overbooking occur.
• To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To daily implement and control the check lists.
• To daily review the F/O logbook and to sign it.
• To personally update the activity reports.
• To ensure a proper handover between the shifts.
• To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
• To be updated with the competitors’ offerings and rates.
• To liaise closely with the Sales and Reservations on rate management.
  
  

Qualifications

• Minimum 3 years of relevant experience in a similar capacity
• Previous experience in a similar leadership role is an asset
• Fluency in English and Arabic is a plus.
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.