Front Office Supervisor

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job Description

As a Front Office Supervisor at Delano Dubai, you will lead and support the front desk team in delivering exceptional guest service. You will ensure smooth daily operations, uphold brand standards, and serve as a role model in guest interaction and service excellence. This role requires strong leadership, problem-solving skills, and a passion for luxury hospitality.

Key Responsibilities

• Team Supervision: Oversee daily front desk operations, ensuring team members perform efficiently and in alignment with Delano standards.
• Guest Experience: Ensure a warm, personalized welcome and departure experience for all guests. Handle escalated guest concerns and requests promptly and professionally.
• Training & Development: Train, mentor, and motivate front office team members to deliver consistently high levels of service. Provide feedback and support ongoing development.
• Shift Management: Manage scheduling, delegate tasks, and ensure adequate coverage during all shifts. Conduct shift briefings and maintain operational continuity.
• Operational Excellence: Monitor check-in/check-out procedures, billing, and reservation handling to ensure accuracy and efficiency.
• Interdepartmental Coordination: Liaise with housekeeping, concierge, engineering, and other departments to ensure seamless guest experiences.
• Reporting & Documentation: Prepare daily reports, maintain accurate guest records, and ensure all transactions are completed in accordance with company policies.
• Compliance & Security: Enforce safety, security, and confidentiality standards, and ensure team adherence to all operating procedures and policies.
  
  

Qualifications

• Luxury Experience: You have a proven track record in a luxury hospitality environment, showcasing your ability to deliver sophisticated and discreet service that exceeds guest expectations.
• Exceptional Skills: Your communication and interpersonal skills are exemplary, allowing you to engage with guests in a refined manner that enhances their experience.
• Operational Knowledge: You’re proficient in luxury hotel operations and management software, with a solid understanding of sophisticated service protocols that ensure smooth operations.
• Educational Background: A relevant educational qualification, such as a Bachelor’s degree in Hospitality Management or equivalent experience, is preferred, aligning with our commitment to excellence.
• Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.
  
  

As a Front Office Supervisor, you will be the welcoming face of Delano Dubai, playing a vital role in creating a luxurious and seamless experience for our guests. Your commitment to providing exceptional service will be key in maintaining the hotel’s reputation for elegance and sophistication.

Additional Information

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.