Front Office Supervisor (English/Arabic Speaker) - Al Zorah Beach Resorts in Ajman, UAE

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Role Of The Front Office Supervisor (English/Arabic Speaker)

We are excited to offer an opportunity for a Front Office Supervisor to join a new takeover project in the UAE: Al Zorah Beach Resorts in Ajman, UAE, as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.

Our Ideal Candidate Will Have

We are seeking a passionate and experienced Front Office Supervisor who is fluent in Arabic and/or English to join our dynamic hospitality team. The successful candidate will lead the front desk team in delivering seamless, personalized service and will play a key role in ensuring an exceptional guest experience, particularly for our Arabic-speaking guest.

Key Responsibilities

• Supervise daily front office operations.
• Act as a key contact for Arabic-speaking guests, providing support and assistance in their preferred language.
• Perform check-ins, check-outs, and room assignments while ensuring accuracy in billing and guest preferences.
• Ensure all guests receive a warm, efficient, and personalized experience.
• Handle guest complaints professionally and resolve issues promptly that arise to maintain guest satisfaction, ensure that all issues escalated to the Front office leaders.
• Monitor and manage room inventory in coordination with the Reservations and Housekeeping departments.
• Ensure compliance with health, safety, and company service standards at all times.
• Train, guide, and motivate front desk agents to maintain service excellence.
• Coordinate with housekeeping, reservations, and other departments to ensure seamless operations.
• Conduct shift briefings and prepare daily reports for management.
• Ensure compliance with company policies, safety standards, and service protocols.
  
  

Qualifications & Experience

• Minimum 2 years’ experience in Hotel or Resort, as Front Office Supervisor
• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management
• Proficiency in PMS systems (Opera) and MS Office.
• Excellent communication, problem-solving, and leadership skills.
• Fluency in Arabic and/or English; additional languages are a plus.
• Ability to work flexible hours, including weekends and holidays.