Front Office Team Leader - Conrad Abu Dhabi Etihad Towers

Hilton


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
What will I be doing?

A Front Office Team Leader is responsible for managing the first impressions of our resident Guests and, therefore, must perform the following tasks to the highest standards:

  • Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries
  • Provide information, advice and booking services for a wide variety of resident Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for resident Guests
  • Deliver and safely storage resident Guest luggage
  • Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Represent the needs of the Team to others in the hotel
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Maintain a clean, healthy, and safety working area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems


What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area
  • Previous experience managing a team


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience working in reception in a hotel environment


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Conrad Abu Dhabi Etihad Towers

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Electronic Engineer

Global Projects Services AG, Abu Dhabi
1 day ago
Company DescriptionSaipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is “One Company” organized into business lines: Asset Based Services, Drilling, Energy Carriers, Offshore Wind, Sustainable Infrastructures, Robotics & Industrialized Solutions. Always oriented towards technological innovation, the company’s purpose is “Engineering for a sustainable future”....

Senior Specialist, Transformation

ADNOC Group, Abu Dhabi
3 days ago
JOB PURPOSE:Scope, define and lead transformation projects adhering to and managing time- and cost constraints in addition to quality standards in response to the needs of the internal Upstream customer/functions and the business.Ensure the delivery of the Directorate’s vision whilst providing oversight into key projects, initiatives and workstreams to meet Management’s expectations. This involves understanding what transformations the business aims...

Junior Contract Specialist

NAFFCO Careers, Abu Dhabi
3 days ago
Job Summary:We are looking for a highly organised and motivated individual to join our team as a Junior Contract Specialist. This is an ideal opportunity for someone seeking to establish their career in contract administration, compliance, and commercial support. Working alongside experienced colleagues, you will play a vital role in assisting with the management, review, and administration of a broad...