Front Office Team Leader

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As a Front Office Team Leader, you will play a key role in supporting the front office operations and leading the team on shift to ensure exceptional guest experiences. You’ll act as a point of contact for both team members and guests, ensuring smooth check-ins, prompt service, and a luxurious welcome that reflects the prestige of the world’s tallest hotel.

Key Responsibilities

• Lead and support the front office team during shifts, ensuring high service standards are maintained.
• Assist with the check-in and check-out processes, ensuring efficiency, accuracy, and warmth.
• Resolve guest concerns and handle feedback in a professional and proactive manner.
• Supervise and train front desk agents, providing guidance and coaching where needed.
• Monitor room status, guest preferences, and special requests to ensure a seamless guest experience.
• Coordinate with Housekeeping, Concierge, and other departments to fulfill guest needs.
• Conduct shift briefings and ensure smooth handovers between shifts.
• Handle cash, billing, and transactions according to company standards and procedures.
• Ensure front desk area remains organized, professional, and guest-ready at all times.
• Support VIP arrivals and departures with personalized attention and care.
• Minimum 2 years of front office experience in a 4 or 5-star hotel; supervisory experience is an advantage.
• Strong working knowledge of Opera PMS and front desk procedures.
• Excellent communication and interpersonal skills.
• Guest-focused with strong problem-solving abilities.
• Professional grooming and positive, can-do attitude.
• Fluent in English; other languages are a plus.
• Ability to work flexible hours, including weekends and holidays.