Fujairah - Operations Executive, Port Agency

You Belong Here…Wherever in the World you find yourself.

We celebrate our wins as one team of many great people!

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#InchcapeShippingServices

Business Need / Purpose of Role

The Operations Executive - Port Agency reporting to the Assistant Operations Manager - Marine Services, based out of Fujairah, UAE shall ensure to achieve and maintain excellence in the Regional Operations activities. Meeting Inchcape’s set KPIs (Data integrity, Business critical time limits, Final DA invoicing dispatch time and accuracy, achieving Local and Regional quality Objectives). Reporting directly to the Asst. Operations Manager, the Operations Executive shall primarily handle and be responsible for the port call communications as allocated to him/her by the manager, in an accurate, professional and timely manner.

This position involved ensuring Quality Management System standards are implemented consistently in all operational reporting activities, monitoring the required operational excellence as required.

Objectives & Measurement – Key Responsibilities

• Responsible for the day-to-day communications, working extremely closely with the port operational staff, port authorities and all other port stakeholders and the principals.
• Ensure that customer service and customer satisfaction remain as a top priority in all elements of the functions performed in this department.
• Instrumental in ensuring that the closed estimates are within 3% of the FDA amount and provide accurate enquiries and closed estimates to the principal.
• Ensure 100% prefunding is followed (as and where applicable), along with full compliance to the credit policy, chart of authority, credit terms and OKTS requirements and obtain necessary guidance for compliance from the Asst. Operations Managers and Operations Manager.
• Actively contribute towards any improvements to the department policy, SOP, communications, or any other improvements as deemed beneficial to the department, Inchcape and the Principals.
• Business Development: Identify opportunities during a port call to cross sell our various offers. This includes, a.o.t., ship chandelling, crew boats, survey, etc.
• Ensure to maintain good relationship with all principals handled, and work quickly and effectively to resolve any issues, disputes, or other which principals may face.
• Market Awareness: Monitor the competitor’s activity and ensure that apt responses are provided for the purpose of developing counteractions of any perceived threats to business.
• Principal/Vendor Relationship: Maintain effective formal and informal networks with all principals and vendors that are dealt with
• Reporting: Regular dialogue with Asst. Operations Managers, Operations Manager, port Operations Executive to ensure smooth operations.
  
  

Knowledge, Skills, And Abilities

• Competent user of the Microsoft Office suite including Outlook, Excel, and Word.
• Being able to communicate verbally/writing in a clear and concise manner.
• Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
• Good interpersonal relationship in managing people/sub-ordinates, planning, organizing.
• Excellent attention to minute details.
• Self-driven, organized, and excellent coordination skills.
• Strong Problem Solving & Analytical Skills.
• Excellent Time Management Skills.
• Having a global perspective and possess a progressive thinking skill.
  
  

Education, Qualifications, Certifications, And Licenses

• 3 - 5 years’ excellent understanding of port operations and port agency services.
• Having a good knowledge of customer base and their requirements.
• Relevant experience of working within a Shipping Agency Industry.
• Experience of working to pre-defined processes and procedures and delivering work in accordance to SLA (Service Level Agreements).
• Good level of numeracy and coordination.
• A relevant academic qualification shall be desirable.
  
  

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - We’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.
  
  

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

Only applications submitted through the ISS Careers website will be acknowledged.