GE On-Wing Support - Customer Support Planner

Job Description Summary

The Customer Support Planner will be responsible for coordinating all aspects of engine maintenance from initial job request through to final billing. This includes off-wing base maintenance, routine line maintenance at customer locations and remote AOG support.

The Customer Support Planner will play a key role within the organization by working with customers directly to minimize any maintenance driven operational disruptions, maximize time on wing and expedite return to service.

Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region’s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.

Role Overview

• The Customer Support Planner will lead job quotation, resource and tooling allocation, team deployment, and job execution through to final invoicing. Key responsibilities include:
• Collaborate with the Operations Leader to coordinate manpower and tooling for engine repairs, both in-shop and offsite.
• Serve as a liaison across multiple departments to ensure effective operational planning.
• Communicate with internal team and customers to ensure seamless service delivery and work scope execution.
• Provide comprehensive support to the team regarding technical, logistical, environmental, health & safety (EH&S), and quality requirements.
• Understand appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures.
• Demonstrate a solid understanding of aviation quality procedures and standards, including EASA Part 145 regulations.
• Apply Human Factors principles to identify and mitigate risks during task planning.
• Coordinate with the Materials team to ensure timely deliveries that meet customer expectations.
• Support commercial team in quoting and managing of work scopes, parts, and logistics.
• Track cost accumulation, process invoices, and assist in accounts receivable reconciliations.
• Review operational metric reports and collaborate with customers to ensure expectations are met.
• Execute business-specific strategies to enhance customer satisfaction.
• Provide rapid, cross-functional support for Aircraft on Ground (AOG) situations.
• Lead Daily Management meetings in support of GE Aerospace’s FLIGHT DECK initiative, with a focus on Safety, Quality, Delivery, and Cost (SQDC).
  
  

Required Qualifications

• High School Diploma / GED
• Minimum of 3 years of experience within the Aviation Industry
• Availability to work flexible shift patterns as required, including nights, weekends and holidays
• Ability and willingness to support calls during off-hours when emergency situations arise.
  
  

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided: Yes