General Manager - Tory Burch

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

The General Manager is responsible for designing and implementing the strategy, goals and objectives, setting budgets and commercial targets of the brand in alignment with the Vice President’s strategic direction for the short and long term.

Responsibilities

In addition, the General Manager is responsible for driving the development of the brand, predominately in its growth through new projects, whilst also reviewing and supporting the management of the current operational growth of retail/wholesale, commercially and financially. The General Manager will enable our business to achieve results through driving the capability of its human capital and promoting knowledge and information sharing whilst ensuring compliance within the Group’s guidelines. You responsibilities will include to:

• Develop the business plan of the brand in line with the strategic direction of the vertical and seek the buy-in of the Vice President.
• Agree on portfolio’s commercial KPIs for the year with Vice President (where applicable) and cascade to team; accordingly, continuously monitor progress and development towards strategic objectives
• Participate in strategic meetings with suppliers, marketing, merchandising and regional teams to negotiate commercial conditions (margin, exclusivity…)
• Partner with Group leadership and run projects that enhance efficiencies around cost and time (i.e. any transformation or automation projects)
• Set the yearly fiscal and manpower budgets of the brand with plans and needs and leverage available dashboards to monitor budget materialization
• Ensure People KPIs (i.e. nationalization, turnover rates) are agreed and cascaded to Line Managers (where applicable)
• React with agility to underperforming or successful initiatives
• Develop an evolving hybrid customer journey allowing to build, grow and sustain a community of loyal customers
• Manage store network investments (opening, renovation and closing) and digital investments (e.g. e-Commerce, apps, digital in store, etc…)
• Create a strong digital revenue channel for the brand
• Manage contracts and agreements with Brand and request legal advisory where needed
• Develop long-term vision for the category and brand acquisition strategy
• Prepare a compass, identify gaps in portfolio to match customer’s aspirations
• Ensure that IRR by store conforms to the Group’s guidelines
• Review bi-annual list of bad performing stores(retail-specific)/retailers (distribution-specific) to ensure remedial plan is implemented
• Ensure all OPEX and CAPEX commitments remain within monthly budget allotments
• Ensure that monthly and annual financial statements prepared by own financial team reflect the financial position of Boat
• Mentor and coach team and lead them to achieve brands’ vision and business plans milestones
• Assign operational responsibility to team while keeping accountability of deliverables
• Identify gaps in competences and manpower in team and find remedies with the help of the People Partner.
• Participate in Group’s succession planning by identifying high potential within the team.
  
  

What You'll Need To Succeed

• Experience in financial management, negotiation and agreeing to contracts
• A minimum of 10 years of relevant experience with at least 4 years in a similar role, within the Premium Fashion industry.
• Strong Stakeholder management and ability to nurture relationships with clients/ partners
• Able to influence without authority and to be regarded as a credible trusted leader of a business
• Strong Leader who is able to inspire high performing teams
• Experience in developing and managing a cross-functional team with a variety of skills and experience
• Experience of working in a fast-pace, matrixed environment
• Exceptional communication, relationship-building, and project management skills
• Master’s degree in operations management/ business administration or any related field
  
  

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.