General Manager – Various Locations, MENA

We are building a pipeline of experienced General Managers for upcoming opportunities across our hotels in the MENA region. While there is no immediate vacancy, we are proactively collecting CVs from outstanding leaders to be considered for future pre-opening and operational roles within our portfolio.

As General Manager, you will lead the overall operations of a property, maximizing performance, profitability, and return on investment. You will foster a high-performing culture, deliver exceptional guest experiences, and ensure compliance with brand, operational, and service standards.

In addition to operational leadership, you will be expected to fully understand and adhere to the Hotel Management Agreement (HMA) applicable to your property, ensuring all decisions align with ownership objectives and contractual obligations.

Key Job Responsibilities:

• Serve as the primary liaison between hotel operations and ownership, providing transparency on performance and obligations.
• Maintain a working knowledge of the HMA and ensure full adherence in all operational, financial, and strategic decisions.
• Develop and monitor financial and operational plans aligned with the hotel’s strategic and ownership objectives.
• Prepare and manage annual business plans, budgets, and capital expenditure proposals.
• Oversee delivery of high-quality guest services and ensure prompt, professional resolution of guest feedback.
• Uphold brand standards across service, product, and cleanliness.
• Implement preventative maintenance and asset protection programs.
• Lead strategic revenue initiatives in sales, marketing, and yield management.
• Maximize revenues from all outlets and ancillary streams through effective planning.
• Collaborate with the Regional Corporate Office to align property goals with company-wide objectives.
• Ensure compliance with legal, regulatory, and environmental requirements.
• Drive talent development, succession planning, and performance management.
• Champion a culture of service excellence, accountability, and continuous improvement.
• Represent the hotel in the community and at industry events.
• Oversee security, risk management, HR compliance, payroll, and colleague engagement.
• Promote health, safety, and environmental responsibility across the property.