Global IT Support
ParamInfo
Date: 19 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description
We are urgently looking to hire Global IT Support from any where across GCC. We welcome more applications since we are hiring for more people.
Location - Abu Dhabi
Years of Experience:- 3-5 Years of experience
Nature of Experience:- 3-5 years of experience in Service Desk Officer Role
We are urgently looking to hire Global IT Support from any where across GCC. We welcome more applications since we are hiring for more people.
Location - Abu Dhabi
- Generates weekly Service Management and Pending calls report;
- Generates reports for the Incident Management and top Management as requested;
- Assign Incident to Vendor when applicable;
- Assign and escalate Incidents to L2 and L3;
- Reply to Customer email
- Fulfil the user requirement (Release Hardware)
- Follow up any pending calls with other teams and Vendors
- Raise Problem and Change tickets when necessary;
- Send email in case of any major Incident after getting approval from the process owner
- Monitor user interactions from inception to closure as per SLA;
- Log calls and emails received in the Service Management System.
- Categorize and prioritize the incident/Service Request;
- Using Application system to the below following the SM Processes:
- Add Accounts & Services
- Remove Accounts & Services
- Edit Accounts & Services
- Enable & Disable Accounts
- End User permission
- Coordinating with other teams
- Bachelor in IT related field
- Excellent customer service
- Experience in handling customer enquiries and complaints
- Familiar with and used Microsoft Office
Years of Experience:- 3-5 Years of experience
Nature of Experience:- 3-5 years of experience in Service Desk Officer Role
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