Golf Reservations And Receptionist-Golf Operations

Job Description

Trump International, Dubai is a luxury golf club in the heart of Dubai’s DAMAC Hills. The club features an 18-hole Championship Standard Course, a 9-hole floodlit par 3 course and a variety of world-class amenities that cater to every member of the family.

Trump International Golf Club is looking for Golf Reservations And Receptionist to join their dynamic team.

Job Purpose: To be an efficient first port of call for our members and guests in relation to golf, membership, tuition and general enquires. To handle customer requests, comments and complaints in a professional and courteous manner.

• Answer incoming telephone calls for all golf related enquiries.
• Answering all telephone enquiries as per the Trump brand standard of telephone etiquette: answer within 3 rings, identify yourself at the start of the call, use the member/guest name when applicable, and talk with a smile.
• Handle all incoming calls in relation to golf bookings, membership, tuition and member/guest complaints and feedback.
• Golf administration duties as required by the Golf Operations & Events Manager such as: cart labels, locker labels, tournament printing for special events and scorecards.
• EZ Links tee sheet management in relation to: pair-up policy, data capture, player profiles, tee sheet notes, cancellation charges, and compliancy with Jonas and templates.
• The monitoring and tracking of cancellation charges for all golfer segments of the facility.
• Establishing relationships with contracted Hotel/DMC’s to provide a successful booking process and to track all activity with the relevant charges.
• Knowledge in Lightspeed's golf management system is mandatory