Governance Manager

Job Description

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Job Purpose

Priority Banking (PRB) manages affluent customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Retail Banking division. The PRB division have sub segments namely Affluent Banking, Signature Banking, Executive Banking & Emerging Banking. This team consists of 125 staff in RM coverage, 65 in CSR coverage sitting across 22 PRB centers. Currently, PRB has a population of 52,000 customers with approximately 14,000 marked as high risk.

Personal Banking (PSB) manages customer relationships, providing a full range of products and services to meet their needs. Personal Banking is a unit within the Retail Banking division. The PSB division have several sub segments such as PSB Classic, PSB plus and PSB Emirati etc. This team consists of 1000 staff in 66 Branches.

Currently, PSB has a population of circa 1.2 million active customers with approximately 125K marked as high risk.

The Governance team role within the segment is an important part of the overall business support function and is tasked with supporting the unit with all compliance and regulatory related requests and issues.

As a Manager Operations & Governance you will be in charge of managing a team of governance specialist to manage compliance queries, operations, risk and controls, process improvement and training.

Responsibilities

• Team Management and Leadership: Mentoring team members to achieve their personal growth agenda
• Compliance and ops Risk: Maintaining a high level of awareness regarding policy and procedure and fostering collaboration with customers, Relationship Managers (RMs), centers, and compliance teams.
• Operational Support: Acting as main point of contact for the segment staff and coordinate actions to provide all relevant support.
• Remediation Projects & training: Assisting Sr. Manager Governance in all ongoing group and team projects and any thematic reviews as identified.
• Customer Centricity: Maintaining a high level of communication standards whether verbal or written and ensuring timely and meaningful engagement with customers on assigned alerts and remediation tasks.
• Stakeholder management: Identify key stakeholders and analyze their needs & expectations.
  
  

Requirements

Education

• University Degree in Business, Finance, Banking, Economics or Equivalent would be preferable.
• External certifications like ACAMs, ICA or any other risk management learning courses would be an added advantage.
  
  

Experiences

• 7-10 years in a Banking/ Financial industry managing business risk, operations, policies & procedures.
• Experience in managing large teams.
• Fair knowledge of KYC & financial crime risks.
• Project management skills.
• Experience in attending, managing internal risk forums.
  
  

Knowledge & Skills

• Excellent communication skills – Both reading & writing. (English)
• Excel & PowerPoint skills would be an added advantage.
• Problem solving capabilities and people skills.
  
  

Behavioral Competencies

• Organized & disciplined.
• Detail oriented. Candidate should be able to work under pressure with a positive customer service attitude.
• Strong sense of professionalism and integrity
  
  

WHAT WE OFFER YOU:

• Competitive salary package
• Market-leading bonus structure
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees`
  
  

WHY JOIN US?

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants, only SHORTLISTED candidates will be contacted.