GPO Genesys - #33468

Tandem Search

Date: 2 weeks ago
City: Dubai
Contract type: Full time
Organization - Tier 1 Bank in the UAE

The purpose of the job is to lead the end-to-end ownership of the Genesys platform, ensuring optimal performance, scalability, and reliability. Implement and configure Genesys solutions to meet business requirements
Generic Accountability
  • Act as the subject matter expert for Genesys, providing guidance and expertise to the technical team.
  • Collaborate with cross-functional teams to design, implement, and maintain Genesys solutions.
  • Continuously assess and optimize the Genesys platform to enhance efficiency and effectiveness.
  • Troubleshoot and resolve technical issues related to Genesys implementation.
  • Work closely with business stakeholders to understand requirements and translate them into effective Genesys solutions.
  • Collaborate with other technology teams to integrate Genesys with existing systems and applications.
  • Create and maintain comprehensive documentation related to Genesys configurations, processes, and best practices.
Minimum Experience & Qualification
  • Must have a Bachelor’s degree.
  • Proven experience as a Senior Platform Owner with a focus on Genesys.
  • In-depth knowledge of Genesys platform components and architecture.
  • Hands-on experience implementing and configuring Genesys solutions.
  • Strong troubleshooting and problem-solving skills.

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