GPO Genesys - #33468
Tandem Search
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Organization - Tier 1 Bank in the UAE
The purpose of the job is to lead the end-to-end ownership of the Genesys platform, ensuring optimal performance, scalability, and reliability. Implement and configure Genesys solutions to meet business requirements
Generic Accountability
The purpose of the job is to lead the end-to-end ownership of the Genesys platform, ensuring optimal performance, scalability, and reliability. Implement and configure Genesys solutions to meet business requirements
Generic Accountability
- Act as the subject matter expert for Genesys, providing guidance and expertise to the technical team.
- Collaborate with cross-functional teams to design, implement, and maintain Genesys solutions.
- Continuously assess and optimize the Genesys platform to enhance efficiency and effectiveness.
- Troubleshoot and resolve technical issues related to Genesys implementation.
- Work closely with business stakeholders to understand requirements and translate them into effective Genesys solutions.
- Collaborate with other technology teams to integrate Genesys with existing systems and applications.
- Create and maintain comprehensive documentation related to Genesys configurations, processes, and best practices.
- Must have a Bachelor’s degree.
- Proven experience as a Senior Platform Owner with a focus on Genesys.
- In-depth knowledge of Genesys platform components and architecture.
- Hands-on experience implementing and configuring Genesys solutions.
- Strong troubleshooting and problem-solving skills.
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