Graduate Acceptance Engineer MS IT Du

About This Opportunity

We are now looking for an IT Engineer Graduate to perform IT services like operations support / maintenance and administration of customer systems. The position is part of a customer team and works always in customer premises or remotely for the customer wherever possible. The engineer provides support and maintenance of required customer products/systems and their relative sizing and optimization. Engineer validates the provided change requests and implement the same and identifies all anomalies respect of system specification and makes a first diagnosis of possible causes.

What You Will Do

• Work on the support and maintenance of IT systems with third-party supervision.
• Perform daily routine tasks like health checks, routine maintenance
• Monitors the system or gets alert from monitoring teams and take necessary actions
• Resolve customer trouble tickets and complains on emails
• Entertains service requests from users
• Handle dimensioning, capacity planning, and support the selection of products.
• Study the impacts of the system and write technical documentation.
• Oversee preparation and verification of test results in conjunction to developing test simulators and automation.
• Perform tests of IT systems and define test strategies.
• Analyze test results and alignment with the client, and share critical metric/s with the customer
  
  

You will bring

• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecommunications)
• You should have presentation, communication, and administrative skills.
• Problem solving, critical thinking and knowledge sharing skills.
• Ericsson portfolio awareness
• Applying expertise & technology
• Delivering results and meeting customer expectations
• Planning, organizing, and analyzing.
• You will follow processes and procedures.
• Analytical and task oriented
  
  

Additional requirement:

• Arabic speaking mandatory
  
  

Join our Team

About this opportunity:

Join the Ericsson team as an Operations Support Specialist! In this role, you will ensure our local operations teams are well-equipped with essential resources, training, and tools to perform their activities effectively. You will play a crucial role in enhancing organizational efficiency by providing logistical and administrative support. If you thrive in fast-paced environments where your skills in operations management will be put to good use, we welcome you to become a part of our dynamic team.

What you will do:

• Provide management, logistical, and administrative support for Field Services organization.
• Monitor and report on the operational performance.
• Manage the transition of resources, services, and activities during organizational changes.
• Ensure adherence to operational processes and promote continual service improvement.
• Provide cost quotations for new pre-sales or add-on sales opportunities.
• Ensure local compliance and provide training related to occupational health and safety.
  
  

The skills you bring:

• Business and operations support.
• Identity And Access Management.
• Business Continuity And Disaster Recovery.
• Ericsson Information Security Management System.
• Process Management.
• Ericsson Information Security Assessments and Audits.
• Contract Lifecycle Management.
• Regulatory Compliance.
• Ericsson Information Security Risk Management Instruction.
• MS Delivery Strategies.
• Work Level Agreement (WLA) and Service Level Agreement (SLA).
• Change Management.