Graduate Trainee: Relationship Manager - Business Banking (UAE Nationals)

Job Description

The incumbent will be responsible for acquisition of new client relationships from Relationship Officers; upgrades from mass segment, maintenance and growth of existing client relationships, meeting Revenue targets for Assets, Liabilities and cross-sell. Achieve high levels of service standards and maximize client satisfaction and ensure compliance with UAE Central Bank and anti-money laundering regulations.

Job Responsibilities:

• Deliver all the budgeted targets for revenue, profit, asset & deposit growth, customer acquisition and cross sell.
• Achieve Business Banking business goals as specified in the annual objectives.
• Identify opportunities for sales and provide strategic direction to Relationship Officers.
• Farm and grow the accounts which have been opened by Relationship Officers and convert them into a profitable proposition for the bank.
• Ensure maximum penetration of the local market including NTB customers.
• Focus on present customer base to enhance the asset and revenue books of the segment.
• Providing timely advisory services to customers on various Trade and Treasury products and linking two.
• Ensure minimum TAT’s and ensure service excellence.
• To be conversant with the full range of SME banking.
• Assisting the clients in resolving their issues with regard to trade, assets, insurance and investments.
• Accountable for regular monitoring of client satisfaction and service quality levels.
• To be fully aware of all policies relating to operational risk, sales processes, credit policy, anti-mis selling, etc and comply with the same.
• To be responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as maintaining a high level of confidentiality at all times.
• To be responsible for assessing customer risk, suitability of products and explaining appropriate products and services to meet client requirements.
• To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at all times.
• To document all meetings and contribute to the reporting processes established in the team.
• To have full awareness of all policies and procedures issued in relation to credit lending, money laundering prevention and KYC.