Groups Reservation Coordinator

Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

WHY WORK FOR ACCOR?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Creating, modifying, and canceling reservations via phone, email, or online systems.
• Confirming reservation details with clients.
• Ensuring that booking information is accurate and complete.
• Complete tasks in timely manner and ensure compliance of both external and internal audit requirements.
• Assisting customers with inquiries about services, rates, availability, and policies.
• Providing information on accommodations, travel packages, and related services.
• Addressing and resolving customer issues or complaints in a professional manner.
• Recommending additional services or upgrades, such as premium rooms, travel insurance, or special packages.
• Promoting offers, discounts, and promotions to customers.
• Updating reservation systems with new bookings, cancellations, or modifications.
• Ensuring availability and managing overbooking situations, if applicable.
• Generating booking confirmations and sending them to customers.
• Communicating reservation details to the front desk, housekeeping, or other relevant departments.
• Collaborating with sales teams to ensure accurate bookings and customer satisfaction.
• Keeping track of customer data and preferences for future bookings.
• Updating customer accounts with accurate details and preferences.
• Sending pre-arrival emails, reminders, or confirmations to customers.
• Following up on customer satisfaction after their stay or service.
• Processing payments or deposits for bookings.
• Verifying payment methods and ensuring that transactions are completed accurately.
• Participate and adhere to Accor Hotels Policies & Procedures.
• Complete other assigned duties where required.
  
  

Qualifications

• Previous experience in reservations or in a similar role in hospitality sector.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail.
• Problem-solving and critical thinking skills.
• High level of integrity and confidentiality.
• Adaptability to changing environments and priorities