GSE Store Controller
Etihad
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
Synopsis
To give supervisory oversight in specific areas of the Abu Dhabi Airport operation and deliver a superior guest experience at all assigned touch points. This team member will support and execute the delivery of the daily operation including safety, security and regulatory performance.
Accountabilities
Qualification & Education:
Diploma level, with additional certifications on office management or secretarial and computer courses
Experience:
Minimum 2 Years Experience As a GSA
Training & Knowledge:
Strong written and verbal English language
Excellent knowledge of DCS (airline systems)
Excellent knowledge of Ground Handling service delivery policies and procedures
About Etihad Airport Services-Ground
Etihad Airport Services Ground is the sole ground operations handler at Zayed International Airport.
EASG handles a wide variety of ground functions at the capital’s international airport, from passenger check-in and boarding to baggage handling and aircraft services.
All operations are centered around its three main prerogatives: safety and security in all its functions, world class operations for all customer airlines through maximum efficiency and a world class customer experience for all visiting and transiting guests.
To give supervisory oversight in specific areas of the Abu Dhabi Airport operation and deliver a superior guest experience at all assigned touch points. This team member will support and execute the delivery of the daily operation including safety, security and regulatory performance.
Accountabilities
- Plan, update and supervise a daily assignment of activities in order to ensure the smooth delivery of specific operational areas in line with Etihad and Other Airlines’ SLAs and quality standards
- Supervise check-in for both EY and customer airlines (economy & premium)Implement and monitor procedures over a wide range of assigned and emerging operational areas to ensure daily operations are executed effectively – Escalating complex tasks to a supervisor only when unable to solve a situation personally
- Act as the escalation point for all check-in agents for any operational, documentation issues etc
- Handle premium guest complaints or any issues on the floor and look for amicable solutions
- Supervise and quality control service delivery by GSA’s for all flight handling activities at the boarding gate (departures and arrivals), check-in & transfer areas
- Liaise between TCC and other internal and external stakeholders while in their allocated area of responsibility.
- Supervise an area of the shift and drive employee engagement and a high performance culture by being a role model that gives emphasis to empowerment, communication, quality, productivity & goal attainment
Qualification & Education:
Diploma level, with additional certifications on office management or secretarial and computer courses
Experience:
Minimum 2 Years Experience As a GSA
Training & Knowledge:
Strong written and verbal English language
Excellent knowledge of DCS (airline systems)
Excellent knowledge of Ground Handling service delivery policies and procedures
About Etihad Airport Services-Ground
Etihad Airport Services Ground is the sole ground operations handler at Zayed International Airport.
EASG handles a wide variety of ground functions at the capital’s international airport, from passenger check-in and boarding to baggage handling and aircraft services.
All operations are centered around its three main prerogatives: safety and security in all its functions, world class operations for all customer airlines through maximum efficiency and a world class customer experience for all visiting and transiting guests.
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