GTB Implementation Manager - #49349

Abu Dhabi Islamic Bank

Date: 1 week ago
City: Dubai
Contract type: Full time
GTB Implementation Manager Job Description

Role : GTB Implementation Manager
Location : Dubai

Role Purpose:
  • Implement Integration of bank solutions with client systems for strengthening and sustaining long term relationships.
  • Act as point-of-contact for ADIB Direct mandate receipt and closure
  • Assist in cash & channel strategy projects for CASA, revenue, dormancy & utilization
  • Assist in cross sell GTB products to existing clients

Key Accountabilities of the role

  • Responsible for coordinating Implementation related registration documentation with the client for GTB cash & trade channel products.
  • Lead simple (ADIB Direct) as well as complex implementations (SWIFT, H2H, collections, Liquidity, etc.) for GTB clients.
  • Lead/coordinate implementing GTB products at customer site.
  • Lead/Coordinate GTB product trainings for GTB clients.
  • Ensure that implementation is done within client agreed timelines and are within regulatory policies.
  • Update activities on CRM & internal trackers
  • Coordinate with GTB vendors as required for implementations.

  • Assist e-penetration strategies
  • Assist dormancy reduction strategies
  • Assist channel payment utilization strategies

Cross selling & Commercialization
  • Attempt to cross sell GTB products during implementation discussions
  • Support launching of channel cash and trade products

  • Escalate sensitive/delayed cash & ADIB Direct BAU issues for quicker resolution
  • Assist service team on escalated issues to help resolution
  • Conduct Call back verification on all GTB product registration forms
  • Coordinate signature verification on all GTB product registration forms

  • Complete all mandatory class lead and e-learning on time.
  • Complete your mid-year and end-year appraisals on time.

Specialist Skills / Technical Knowledge Required for this role:

  • Very good understanding of Corporate online platforms, cash/trade collection & transaction solutions and general processes
  • Good understanding of SWIFT system & H2H protocols & solutions
  • General understanding of client documentation signature verification, Call Back and archival processes.
  • Very good understanding of SWIFT messaging, H2H client integrations, Remote cheque scanning & printing, Cash Deposit Machines and Microsoft Power Point/excel usage.
  • Good presentation, training and communication skills to group audiences.
  • Good understanding electronic payment operations and support structure
Job ID 300002156302261

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