Guest Experience Manager
Pullman Hotels & Resorts
Date: 1 week ago
City: Ras al-Khaimah
Contract type: Full time
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are Heartists
“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Pullman
At Pullman, you’ll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.
New experiences, new acquaintances, new ideas... discover the world of Pullman.
OUR WORLD IS YOUR PLAYGROUND!
Job Description
A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.
Working within our operations team you will establish quality and standards, expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.
You will guide and mentor the Operations team to ensure total guest satisfaction
Target profitability for the business whilst maintaining high standards
Create and maintain business reports reflecting operational movement
Ensure that strategies, policies, standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets
Qualifications
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are Heartists
“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Pullman
At Pullman, you’ll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.
New experiences, new acquaintances, new ideas... discover the world of Pullman.
OUR WORLD IS YOUR PLAYGROUND!
Job Description
A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.
Working within our operations team you will establish quality and standards, expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.
You will guide and mentor the Operations team to ensure total guest satisfaction
Target profitability for the business whilst maintaining high standards
Create and maintain business reports reflecting operational movement
Ensure that strategies, policies, standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets
Qualifications
- Previous experience working in a hotel environment is necessary at a Supervisor or Management level
- A passion for interacting with people and a desire to go above and beyond to assist our guests.
- Proven experience in managing a team.
- Opera knowledge
- Willingness to work shifts, weekends and public holidays as part of the job role
- Have a valid Responsible Service of Alcohol certificate
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Talent Acquisition Specialist (Korean speaker)
ARRISE,
Ras al-Khaimah
2 days ago
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.Our global team of over 10,000 talented and...
Sales Manager- MICE at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
IHG Hotels & Resorts,
Ras al-Khaimah
6 days ago
We’re always looking for new ways to raise the bar. So we’re searching for a Sales Manager - MICE with a track record of driving sales and smashing targets to help us fill our rooms, meeting suites and banquet halls.A little taste of your day-to-day:Every day is different, but you’ll mostly be:Develop and implement sales strategies to drive revenue from...
Airport Duty Officer - Operations
Ras Al Khaimah International Airport,
Ras al-Khaimah
1 week ago
Job DetailsPosition TitleAirport Duty OfficerReports toAirside Operations ManagerDivision OperationsGradeDepartmentAirside OperationsJob PurposePurpose of the job is to monitor airside facilities are maintained at highest state of serviceability and audit airside activities to ensure safe and efficient aircraft operation in Ras Al Khaimah International Airport. Functional AccountabilitiesArea of Contribution Key ActivitiesFinancialADP training to external stakeholdersProcessConduct movement area inspections.Provide follow-me service to aircraft/vehicles.Conduct...
