Guest Experience Specialist

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job Description

Role Overview: As a Guest Experience Specialist, you will be the heart of our luxury hotel, dedicated to creating unforgettable experiences for our discerning devotees. Your passion for hospitality and commitment to excellence will ensure that every devotee feels valued and cherished throughout their stay.

Key Responsibilities:

• Personalized Service: Greet and welcome discerning devotees with genuine warmth, ensuring a seamless check-in and check-out process. Tailor experiences based on individual preferences and needs.
• Concierge Support: Provide expert recommendations for local attractions, dining, and activities, crafting personalized itineraries that enhance the devotee experience.
• Feedback Management: Actively solicit feedback and address any concerns or issues promptly, ensuring that all devotees leave with a positive impression of our hotel.
• Collaboration: Work closely with various departments, including housekeeping, dining, and events, to ensure that all requests are fulfilled efficiently and to the highest standards.
• Event Coordination: Assist in the planning and execution of special events and celebrations, ensuring that every detail aligns with our luxury brand.
  
  

Qualifications

International Experience: Bring at least 2 years of experience in a similar role within a luxury hotel.

Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.

Additional Information

Why Join Us:

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that’s all about growth, collaboration, and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.
  
  

Apply Now:

If you’re a dynamic Front Office / Guest Relations / Guest Experience professional eager to make waves in the world of luxury hospitality, we want to hear from you! Send your resume and a compelling cover letter detailing why you’re the perfect fit.