Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi Pre-Opening
TALENTMATE
Date: 3 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description
At LXR Hotels & Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection — a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi’s mangrove lagoon.
As Guest Experience Supervisor, you will play a key role in crafting personalized and memorable moments for every guest. You will lead and inspire the Guest Experience team to deliver exceptional pre-arrival, in-stay, and post-stay service — ensuring every interaction reflects the essence of LXR luxury.
What will I be doing?
LXR Eastern Mangroves Abu Dhabi
Schedule
Full-time
Brand
LXR by Hilton
Job
Guest Services, Operations, and Front Office
Job Details
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: http://stories.hilton.com Job Function: Others Company Industry/
Sector: Hospitality
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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At LXR Hotels & Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection — a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi’s mangrove lagoon.
As Guest Experience Supervisor, you will play a key role in crafting personalized and memorable moments for every guest. You will lead and inspire the Guest Experience team to deliver exceptional pre-arrival, in-stay, and post-stay service — ensuring every interaction reflects the essence of LXR luxury.
What will I be doing?
- Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.
- Manage pre-arrival communications and special requests, anticipating guest needs.
- Handle VIP and repeat guest recognition programs with attention to detail and discretion.
- Train, coach, and motivate the team to maintain LXR service standards.
- Analyze guest feedback, implement service improvements, and celebrate success stories.
- Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
- A genuine passion for creating meaningful guest connections.
- Excellent communication, problem-solving, and organizational skills.
- Strong presence, emotional intelligence, and the ability to lead by example.
- Fluency in English is essential; additional languages are an advantage.
LXR Eastern Mangroves Abu Dhabi
Schedule
Full-time
Brand
LXR by Hilton
Job
Guest Services, Operations, and Front Office
Job Details
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: http://stories.hilton.com Job Function: Others Company Industry/
Sector: Hospitality
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
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