Guest Relation Executive, StreetXO - #24656
One&Only One Za’abeel
Guest Relation Executive, StreetXO
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Role
The Guest Relations Executive plays a pivotal role in ensuring exceptional customer experiences and effectively coordinates the hostess team. Core responsibilities include welcoming and seating guests, estimating wait times, and meeting individual preferences and requests. Handling phone inquiries regarding the menu, seating, and feedback is also part of the role.
Furthermore, the Guest Relations Executive supervises the hostess team, managing wait times, task allocation, and seating arrangements. They maintain waiting lists, reservations, and seating charts throughout service, constantly monitoring dining rooms for guest well-being.
Effective communication with the Restaurant Manager and front-of-house staff is key, as is training and developing new hostesses. Compliance with company policies, safety procedures, and reporting of incidents is essential. Building rapport with repeat guests to foster loyalty and boost revenue, along with a comprehensive understanding of resort facilities and offerings, including promotions and special events, rounds out the role's responsibilities.
Candidates for this role should have a minimum of three years' experience in a similar position within the luxury hotel or restaurant sector. Essential qualifications include excellent communication and interpersonal skills, a strong commitment to and passion for the Food and Beverage industry, and a willingness to work flexible hours.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.